Job Description

Job Location: Lebanon, OH 45036
Position Type: Part Time
Salary Range: $14.00 - $21.00 Hourly

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Member Coach Coordinator directs and organizes the team team which is responsible for providing coaching and connection for members with the goal of increasing member satisfaction and retention.
ESSENTIAL FUNCTIONS:
- Provide leadership to the Member Coach employees
- Ensure adequate staffing schedules to meet the needs of members seeking coaching sessions
- Provide oversight of member coaching processes
- Maintain adequate communication with member coaches and schedule in person meetings as needed
- Continually evaluate the effectiveness of processes and implement new ideas to meet member needs
- Supports and coaches lifestyle change by using Coaching Techniques/LISTEN FIRST
- Builds member connections to staff, members, programs of interest, and the YMCA mission
- Develops short term sustainable goals; fitness education when applicable; and follow-up.
- Assesses, re-assesses and supports changing member needs.
- Monitors participants for exercise adherence and facility utilization.
- Offers recommendations on exercises and is able to work with all levels of fitness and age ranges.
- Uses all resources available including other staff.
- Provides basic information about nutrition, cardiovascular fitness, strength training, mind & body, professional support, group and water exercise, new/non-exerciser programs.
- Trains and coaches within defined scope of training and refers members to other specialized support when appropriate.
- Works to increase membership retention and participation
- Develops and executes new ideas, such as accountability programs, to keep members engaged with the Y and connected to fellow members.
- Creates and helps instruct beginner classes “ex. Begin to spin, begin to x,y,z”
- Reaches out to “critical” low usage members who may be on the verge of canceling their membership to engage with them and offer them complementary coaching sessions to get them back on track
- Provides tours to potential new members with the goal of new membership.

QualificationsEDUCATION AND YEARS OF EXPERIENCE REQUIRED: Must be 21 years of age with  a high school diploma or equivalent.  Must hold or complete Listen First training, CPR/AED and First Aid certifications upon being hired.  Should have knowledge of Wellness and Fitness education principles, along with prior knowledge of strength and cardiovascular training.
REQUIRED SKILLS/ABILITIES:
- Ability to work with varying wellness levels and ages.
- Prior experience with a variety of strength equipment and free weights cardio equipment.
- Knowledge of current fitness issues/trends/offerings.
- Ability to respond calmly and quickly to safety and emergency situations.
- Ability to build genuine relationships with participants and coworkers, and maintain a welcoming environment with people from all walks of life.
- Ability to analyze problems and solve them using good judgment and resourcefulness.
- Effective conflict resolution skills.
- Must be able to engage strangers in conversations and make all people feel welcome.
- Ability to attend all training and meetings as required even if scheduled outside normal working or regular scheduled hours.
- Reliable and punctual attendance; position may include evenings and weekends
- Must pass a criminal background check
PHYSICAL REQUIREMENTS: May involve sitting or standing for extended periods of time. Must speak clearly so listeners can understand and understand the speech of another person. May be required to see details of objects that are less than a few feet away.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Countryside YMCA is committed to providing a safe environment for all children and vulnerable individuals in our care. We follow best practices for abuse prevention, including thorough screening, ongoing training, and clear behavioral expectations for staff and volunteers. We have a zero-tolerance policy for abuse and take all allegations and concerns very seriously. All employees are required to follow our child protection policies, complete required training, and report any suspicious or inappropriate behavior immediately.