Redirect Health

Member Bills Specialist — $0 Healthcare for You and Your Entire Family

Redirect Health  •  $23.27/hr  •  Phoenix, AZ (Onsite)  •  24 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
31
AI Success™

Job Description

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team, your healthcare costs $0 out of your paycheck—and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Member Experience Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.

In this role, you will:

  • Serve Redirect Health members, providers, and internal care teams
  • Be responsible for resolving escalated member issues, clear communication, and accurate documentation
  • Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations

This is a hands-on role for someone who:

  • Enjoys problem-solving, empathetic communication, and turning challenges into solutions
  • Takes ownership and follows through
  • Wants their work to have real-world impact
What You’ll Do

In this role, you will:

  • Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions
  • Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines
  • Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues
  • Improve: Member experience and internal processes by identifying trends and opportunities for improvement
  • Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly

A strong performer in this role is known for:

  • Remaining calm, empathetic, and solutions-focused in high-stakes situations
  • Communicating clearly with members and partners, even when issues are complex
  • Consistently turning difficult situations into positive member outcomes
How Success Is Measured

Success in this role is measured by:

  • Success in this role is measured by:
  • Timely and effective resolution of escalated member issues
  • Member satisfaction following issue resolution
  • Accuracy and completeness of documentation and follow-up
  • Strong collaboration with internal teams and stakeholders
What We’re Looking For

We’re looking for someone who:

  • Brings relevant experience in customer service with a strong emphasis on phone communication
  • Communicates clearly and with empathy
  • Takes ownership and follows through
  • Enjoys simplifying complex situations
  • Works well across teams and roles
  • Cares deeply about helping people
Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care

  • $0 monthly premiums
  • $0 to add your spouse or children
  • $0 deductibles (we reimburse them)
  • $0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn
  • Pay range: $19.84-$23.27 per hour
  • FREE healthcare for you and your entire family
  • Dental & Vision insurance
  • Paid time off & sick time
  • 401(k) access
  • A mission-driven team that believes in doing the right thing
Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Redirect Health

About Redirect Health

Redirect Health is transforming the way small and medium-sized businesses approach healthcare. By offering innovative, cost-effective healthcare plans, we empower employers to save up to 40% on their healthcare costs over two years while improving employee satisfaction and well-being.

Our healthcare solutions are designed to provide accessible, affordable care that doesn’t sacrifice quality. With services like 24/7 virtual care, access to over 700,000 providers nationwide, and fair out-of-pocket costs, Redirect Health ensures that employees have access to the care they need, when they need it.

We pride ourselves on delivering flexible options ranging from basic care to more comprehensive packages, including virtual primary care, urgent care, chiropractic services, mental health tele-counseling, and hospitalization benefits. Our plans also come with a goal of predictable, fair annual increases of no more than 4.5%, helping businesses manage their budgets without unexpected cost spikes.

At Redirect Health, our mission is simple: to reduce healthcare costs while improving employee well-being and retention. Our personalized approach ensures businesses get the right care at the right price, helping them thrive in today’s competitive environment.

Let us show you how to save money and improve your healthcare offerings. Get in touch with us today to learn more about our innovative healthcare solutions.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Phoenix, Arizona
Year Founded
2012
Social Media