Job Description

Position Summary

As a Member Associate (MA) at Hawaii State Federal Credit Union, you will be our members' first point of contact, playing a vital role in creating positive experiences, building trusted relationships, and supporting members with their everyday banking needs. This role provides you with opportunities to develop skills and expertise in financial services, relationship-building and problem-solving. Becoming a Member Associate serves as a key first step toward a rewarding career with HSFCU, building the foundation for advancement into future positions within the branches and Credit Union.

In this position, you will be responsible for processing transactions, providing account support, assisting with new account openings, and ensuring an accurate, efficient, and positive member experience. You will build relationships through friendly, personalized service while helping members confidently navigate our industry-leading technology. Together with your team, you will develop expertise in our digital banking tools including online banking, mobile banking, digital payments, and other self-service options designed to make banking more convenient and accessible. Every interaction is an opportunity to strengthen member relationships, build confidence, and connect members with solutions that support their financial wellness.

Salary Range

Base Annual Salary Range: $39,300 ($18.89/hour) - $48,510 ($23.32/hour)

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Minimum Qualifications/Experience

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Preferred Qualifications/Experience

• Related Customer Service experience.
• Basic understanding of credit union operations.
• Basic understanding of member services and products provided.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.