Job Description

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Who you are:

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as Licensed Member Advocate. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, cross-selling additional products, and providing exceptional support to enhance member satisfaction and retention at eHealth.

This is a contract role that will go through a third party vendor with an anticipated end date of December 8, 2026.

What you'll do:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between the carrier and the member, and providing information about our complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities to assist customers in their newly enrolled plan.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, and explain benefits included in their plan and how to use them.
• Cross-sell additional products to existing clients.
• Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans.
• Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcomes of the interaction.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

What you'll bring:

• You must hold a resident state health insurance license or have the ability to obtain one.
• You will have strong organizational, interpersonal, and communication skills.
• You have the ability to handle high call volumes and manage multiple tasks simultaneously.
• You have a high level of integrity and customer focus
• You have previous customer service experience, preferably in a call center or similar environment.

What We Offer:

• Competitive hourly wage
• Comprehensive training and support
• A positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community.

*Please note the above is a summary of responsibilities; a full job description is available upon request.

NOTE: As a licensed position working within a regulated industry, all Member Advocates must undergo extensive background checks that will include criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification.

-

The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

-

Hourly Pay Rate -

-

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.