Job Description

Who Are We?

At melin we believe that with more thought, time and care invested into how we make our

products that we can actually extend the life of our hats and the adventures we take them on.

We are looking to expand our internal family and are seeking one incredible human capable of

excellence in a fast-paced work environment and eager to join an elite, yet small team of “A

players”.

About The Role

As our Southern California Retail District Manager, you will be responsible for multiple stores', also known as Customer Experience Labs, in-store experience and business performance; leading a high-performing roster of Store Managers. Partnering with the Sr. Manager of Stores, you will be responsible for the strategy, growth, and performance of the retail business in your district to maximize results and Key Performance Indicators (KPIs). You will lead, develop, and motivate your team of Store Managers to drive individual and team performance and profitability while fostering a strong sense of melin’s culture and values.

You will oversee your district, including all aspects of profit, people, and processes within your market, partnering with Human Resources, Retail Operations, Marketing, and Merchandising departments to exceed targets. You are people-focused, client-obsessed, and passionate about helping store teams drive exceptional and consistent customer experiences through leading by example, planning, coaching, and developing high-performing teams.

Areas of Responsibility included but not limited to:

Revenue & Profitability:

• Responsible for the financial health and profitability of all stores within their area, driving revenue and exceeding targets.
• Responsible for managing the stores spend & seeking opportunities to minimize costs.
• Review and monitor daily, weekly, and monthly business and people results and create strategic plans in partnership with the senior Director of Retail Stores to achieve ideal targets.
• Support Store Managers in setting and achieving KPI goals by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
• Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability, and protecting our assets, including internal and external theft, inventory accuracy, and shrinkage.
• Ensure all CEL’s have the correct assortment, depth, and breadth designed to drive profitability and sales.
• Work collaboratively with the marketing team to execute on product release aligned with our GTM Calendar

People Development:

• Ensure that we have the right people in the correct positions at the right time and in the right quantities across your stores.
• Validate and participate in sourcing, assessing, and selecting talent to build the infrastructure to sustain and grow our scaling business.
• Validate and participate in successfully integrating and onboarding new talent.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Ensure that store schedules are supported with high-quality and accurate inputs and uphold the standards of responsible live-week management.
• Nurture a sustainable talent pipeline by providing store teams with access to learning opportunities that prepare them for success in current and future opportunities.
• Validate that high-performing employees are retained, and low-performing employees are amicably exited.
• Adhere to and validate our compliance practices and partner with Human Resources to resolve escalations as they arise.

Customer Experience:

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding the team's expectations on melin’s CEL’s values.
• Provide in-store coaching to staff and managers, working alongside them to demonstrate best practices in hosting, customer service, and product knowledge.
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.

Goals:

• Lead the district in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell others about how great their experience was.
• Constant tactile and process improvements to our overall Sales/Customer Experience approach, help build melin into a better version of itself.
• Create the most knowledgeable and hospitable Customer Experience Lab that speaks to what melin stands for and builds on.

Benefits and Perks:

• Generous product gift program and all brand discounts
• Bonus Program eligibility
• 5 year and 10 year Milestone Anniversary travel gifts
• Medical, Dental, Vision insurance in accordance with plan guidelines
• Company paid Life Insurance
• 401k with employer match in accordance with plan guidelines
• 15 Days of PTO accrued annually, plus one additional day of PTO every year on your anniversary, and 3 Floating Holidays per year
• Paid beach and giveback days, bi-annual team building events and other in-person celebrations

We are looking for someone with the following skills and qualifications:

• minimum of 3 Years of Multi- Unit Retail Management experience
• BA or BS preferred.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Innate guest centric mindset.
• Shows elevated communication skills and can tailor style to suit the audience.
• Creative and adaptable team player with a winning and positive attitude.
• Must be able to travel regularly between assigned retail locations and remain mobile during store visits for extended periods.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.