Job Description

Planit – An NRI Company

Where Quality Is Seen, Not Heard

At Planit, quality isn’t a checkbox - it’s a craft. As part of NRI, we combine global scale with deep local expertise to deliver quality engineering and testing services you can see, trust, and measure. Our mission is simple: make every system perform flawlessly and every digital experience inspire confidence. With over 1,500 Quality Engineering specialists and delivery models that adapt to every client’s needs, Planit offers the perfect blend of reach, reliability, and innovation.

We're looking for an Account Director to join our Melbourne region in this pivotal role. Reporting to the regional GM, your primary focus is as a “trusted advisor” across relationship management, growth and maintenance with key customers within the account portfolio. You'll act as a customer and people interface - representing Planit with the confidence, gravitas and strategic mindset to nurture and grow our customer relationships. This is a high visibility role forming part of the regional leadership group.

What You’ll Do:

Strategic:

• Help drive operational efficiencies, aligning to the requirements of Planit and NRI to ensure compliance
• Provide and display visible leadership across our organisation in line with Planit's ways of working
• Help us build and deliver a safe, cohesive, and supportive work environment and culture for our people
• Support personal and professional development across our organization, including investment in visible and ongoing personal development, providing consistent feedback through both formal and informal programs
• Follow, curate, develop and maintain our policies and guidelines
• Put the customer at the heart of our business, make business decisions that start with the impact to the customer, and treat our customer relationship and customer data as our core business asset
• Lead our organisation and people through change and towards a better future
• Take ownership of programs of internal work either directly or indirectly related to your functional area of leadership and deliver consistently great results
• Embrace, adopt and role model the Planit values

Delivery:

• Take ownership of building industry specific networks, internally and externally
• Attend network events and identify new contacts regularly. Actively manage stakeholder maps within Altify
• Professionally manage your pipeline daily within Salesforce – adding new opportunities weekly and updating opportunities daily (new information, key actions, lessons)
• Ensure your pipeline velocity is focused on, constantly driving opportunities and ensuring that opportunities do not stall
• Support focus on a balanced pipeline growth activity to add new opportunities to your pipeline across the full financial year, reporting on current quarter, quarter 1 and quarter 2
• Support the drive of a profitable pipeline mix by ensuring your pipeline is well balanced across technical testing, quality engineering, business agility, right shoring and digital.

What We’re Looking For:

• Minimum of 5 years in an account management or equivalent, account director or customer success role, or 5 years at a principal consultant level in similar professional services environment or other agreed relevant experience.
• Advanced communication skills - Account directors must have the ability to communicate through verbal and written communication skills, including negotiation and influencing skills. Public speaking skills are highly advantageous
• Results orientated and driven by core financial and customer metrics
  
  Experience in building complex responses to tenders or statements of work and delivering enterprise services against core contract terms.
• Demonstrated commitment to values and culture led / people-first organisations and organisational diversity.
• Strong and well-developed people leadership experience and skill including exposure to common leadership and development frameworks including the support of performance management activities.
• Ability to objectively review complex customer problems and make high quality data based and financially sound decisions and incorporation of customer impact analysis to strategy, planning and delivery, including as required contractual change requests (CR)
• Ability to manage complex multi-stakeholder environments.
• Strategic thinking, planning and creative problem-solving skills.
• Demonstrate proactive planning and organisation skills.
• Ability to thrive under pressure and in a fluid, ambiguous and culturally diverse environment.
• Experience in service delivery management and delivery of complex, medium-budget (up to $10M) customer programs of work.
• Demonstrated ability to build both in-person and virtual networks within the broader industry, staying abreast of industry and general market trends and understanding how changes within Testing and Quality Engineering can address challenges within our customers businesses.
• Ability to represent the business in local business development, trade and industry.

Why Join NRI Planit ?

You’ll work with cutting-edge tools, industry-leading experts, and clients who rely on us to deliver excellence at scale. Here, you’re part of a company where quality isn’t just delivered—it’s engineered, evolved, and amplified.

Your skills. Our impact. Together unstoppable.

At NRI Planit, you’ll push the boundaries of quality engineering, work with brilliant minds, and see the difference your expertise makes across Australia’s top systems - fast, reliable, and intelligent. Don’t worry if you don’t meet every requirement listed - we value attitude, experience and a can-do attitude above all else, and you may just be the perfect fit for this role or another within NRI Planit.

NRI Australia & New Zealand is committed to building a culturally diverse and inclusive workplace and strongly encourages applications regardless of gender, age, ethnicity, sexual orientation, or disability.

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1800+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.