Job Description

Meetings and Events Floor Manager - Park Plaza Riverbank

Join us as a Meetings & Events Floor Manager and be at the heart of every successful event, leading teams to deliver exceptional service and unforgettable experiences at Park Plaza.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Key Responsibilities as our Meetings & Events Floor Manager:

• Lead the day-to-day operation of meetings, conferences and banqueting events, ensuring the highest standards of service, efficiency and professionalism.
• Act as the primary point of contact for clients during events, responding promptly to requests and ensuring an exceptional guest experience.
• Manage and coordinate agency, casual and permanent team members, allocating resources effectively to support successful event delivery.
• Work closely with Sales, Planning, Kitchen and operational teams to ensure all event requirements are delivered seamlessly.
• Conduct team briefings, support training and development, and ensure all team members are knowledgeable on departmental procedures and hotel emergency plans.
• Support the control of operational costs, including payroll, food and beverage costs and wastage, while continuously seeking opportunities to improve service standards and efficiency.
• About You:
• We are looking for a passionate Meetings & Events Floor Manager who thrives in a fast-paced environment, enjoys delivering exceptional guest experiences and will:
• Have previous experience as a Meetings & Events Floor Manager, ideally within a busy hotel environment delivering large-scale conferences, banqueting and events.
• Have a positive, guest-focused approach with a passion for delivering exceptional service.
• Have a good command of English, both verbal and written, with the ability to communicate confidently and professionally with clients, guests and colleagues at all levels.
• Be a natural leader who builds strong relationships, motivates and develops teams, and demonstrates exceptional attention to detail in delivering operational excellence.

Your Benefits:

• Salary: Competitive Salary + Service Charge
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Two free meals per day
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Travel season ticket loans
• Vitality at work - health & wellbeing platform, incl. great gym discounts
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Free financial and mortgage advice
• Extensive career development programmes
• And more...

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.

Park Plaza. Be part of it.