Job Description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, eight times TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

Great meeting and event memories come from many places. The sights, sounds, scents, and the food are as important as the people who make it happen. As MES Coordinator, your passion for presentation and dedication to delivering TRUE Hospitality to our internal and external guests will make all the difference in creating the most lasting memories.

• Respond to client calls (both internal and external) and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.

• Perform administrative duties such as typing proposals, letters, contracts, distribution of BEOs, etc. Collect data, update data-bases, and complete departmental monthly reports, daily/weekly and monthly dept admin tasks.
• Updating menus in system.

• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
• Assist in coordinating of details for groups and social events while they are onsite. Facilitate tasks and requests from on-site clients; assure boxes are in meeting rooms, room setups correct, a/v in place, temperatures of rooms set. Inform supervisor of any issues, problems, complaints or dissatisfied guests, etc.

What we need from you:

• Strong – sometimes you’ll need to lift, push and pull big objects up to 25lbs.This can involve bending and kneeling, as well as frequently standing up and moving about the facility
• Literate – type at least 50 wpm; proficient PC computer skills, using a keyboard to generate correspondence, reports, etc., and basic math skills are utilized frequently
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to with customers, colleagues, and third parties
• Flexible – night, weekend and holiday shifts are all part of the job

What we offer:

The hourly pay range for this role is $21.00 - $22.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.