Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Meeting, Events & Food Services Manager for our Integrated Facility Manager business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Meeting, Events & Food Services (MEFS) Manager role is primarily intended to ensure the high quality and consistent delivery of food services & meeting/events across various regions/sites. The MEFS Manager will have specific responsibility for the management of certain vendor relationships services across the area(s) and responsibility for ensuring that the IFM team is consistent in quality, delivery, solutions and all arrangements around meetings and events and food services provision. To achieve this, the MEFS Manager will work very closely with the EMEA Program Team and onsite delivery teams. The MEFS Manager is expected to seek and identify best practice from across the wider JLL and the Food services industry in order to grow and develop service delivery with the areas of responsibility.

What this job involves

• Overall responsibility for key vendor relationships:
• Management of the vendor relationship for employee catering services. Service provision includes:
• Employee Dining
• Barista Coffee Shop
• Vendor Pop ups
• Hospitality for Events (including external catering providers)

Management of other vendor relationships such as:

• Coffee machine services
• Vending machine services
• Fruit/Milk (and other free issue items) vendor management
• Various ancillary services under the scope of the contracts, including for example deep cleaning, which may change from time to time
• Oversee the management of the in-house service meetings & events. Service provision includes:
• Room Bookings
• Hospitality ordering
• Room Set-ups
• Working closely with key groups and vendors, such as cleaning, security and AV (as above)
• The MEFS Manager is responsible for ensuring that vendors are managed in line with the IFM vendor management process, and in accordance with contracts, measurable KPIs and SLAs.

In all instances, the MEFS Manager is responsible for working closely with the onsite delivery teams to ensure that:

• Full compliance to EHS regulations is continuously achieved
• Services are managed and delivered consistently across the portfolio of sites
• New sites are seamlessly mobilised, working closely with the Sourcing Manager
• Vendor is managed in line with the IFM vendor management process
• Vendor is managed strictly in line with both IFM and client contract, and associated agreed SLAs and KPIs
• Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements
• Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements
• Key relationships are built with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers and EMEA Program Team in order to ensure delivery goals are met
• Build a strong relationship with the onsite client
• Support on RFP’s related to the MEF role
• Create and maintain SOPs and SOWs for the catering division
• Conduct audits (as above) quarterly across all catering areas

The Meeting, Events & Food Services Manager role will also be expected to ensure the consistency and quality of all other GREF (Global Real Estate & Facilities) mandated Hospitality services offered within the regions. For example:

• Services/products offered in tea points
• Provision of standard products in meeting rooms

Key Performance Indicators

• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Client’s severity requirements
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement
• Ability to work in collaborative team environment
• Vendor/contract management
• Excellent verbal & written communication
• High level of IT literacy
• Strong communication skills
• Practical experience in food services contract delivery
• Demonstrates a good working knowledge of soft services
• Ideally 6 years + exposure in Food or hospitality role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management
• Experience of managing conferencing services essential
• Experience of working with quality, environmental and EHS management systems essential
• Quality, EHS and environmental related accreditation desirable
• HCIMA Membership desirable
• Facilities Management industry recognized related qualifications desirable
• Educated to degree level or equivalent

What you can expect from us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

On-site –Ettelbruck , LUX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.