Scope of Position

The Meeting and Events Specialist serves a primary point-of-contact for guests/clients organizing and attending meeting events on property to ensure the events have seamless service. This position handles events of low to average complexity and manages the client relationship. The Meeting and Event Specialist looks for opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• 2-4 years experience in Event Management at a luxury property preferred.
• Knowledge of CI-TY preferred.
• Proven organizational, interpersonal and communication skills.
• Knowledge of catering and events market.
• Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments.
• Knowledge of principles and processes for providing customer and personal services. to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Responsibilities:

• Ensures that events progress is seamless by following established procedures and collaborating with other associates, and ensuring accuracy.
• Understands expectations and parameters for event activities.
• Manages and communicates event details both verbally and in writing to the customer and hotel operations.
• Manages billing accuracy and conducts bill reviews with the clients prior to processing the final bill (if needed).
• Makes presence known to customer at all times during the process.
• Responds to and handles client/guest opportunities with proper escalations.
• Participates in various meetings as necessary (Banquet Event Order meeting, Resume meeting, etc.)
• Interacts with guests to obtain feedback on product quality and service levels.
• Solicits feedback from hotel departments to identify areas for improvement to enhance the Event Planners experience.
• Adheres to all standards, policies, and procedures.
• Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Performs other duties as assigned to meet business needs or special projects in event management.

Education

• High School diploma or GED; minimal experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills and Abilities

• Effectively adjust to major changes in work tasks or environment.
• Clearly convey information and ideas.
• Develop and sustain productive customer relationships; actively seeking information to understand and address customers needs.
• Develop creative ideas about products and services.
• Identify and understand concerns and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Able to use basic computer hardware and software (e.g., personal computers, Microsoft Office, Internet browsers, etc.) with proper escalation.

Physical Requirements

• Able to work in a fast paced environment.
• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard on a daily basis.
• Occasionally lift and carry items weighing up to 50 pounds.