Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Transportation Services

Job Category:

People Leader

All Job Posting Locations:

Chiyoda, Tokyo, Japan

The Transport & Trade Operations Manager is a functional management role responsible for managing import and export operations, primarily with Johnson & Johnson group companies, in compliance with all relevant regulations.

This role is accountable for monitoring and achieving key performance indicators (KPIs), including on-time transportation performance, transit damage rate, timely creation of inbound data, and on-time payment to suppliers.

Key responsibilities include establishing new transportation lanes for new product launches, controlling inbound volumes to domestic receiving warehouses, managing freight costs, and handling operational issues such as cargo damage, urgent shipping requests, freight cancellations, and the collection of credit/debit notes from source sites.

The Transport & Trade Operations Manager is also expected to work closely with cross-functional stakeholders—including Demand & Supply Planning, Finance, Domestic Warehousing, Marketing, Commercial Quality, Regional Trade Operations teams, suppliers, and freight forwarders—to ensure stable, compliant, and efficient inbound operations.

Key Responsibilities

• Freight cost management and optimization

• Trade compliance management

• On-time transportation performance management

• Transit damage monitoring and resolution

• Claim management (Credit/Debit reconciliation, reporting for Over/Shortage, Damage, Other non-conformance )

• Regular interaction with cross-functional partners, including Marketing, Finance, QA, Regulatory, Procurement, and Regional Trade Operations

• Management of freight forwarders and customs brokers

• Taking timely and appropriate action with a strong sense of urgency when required

Required Experience

• Three (3) years or more of business-level English proficiency (both written and verbal)

• Experience in supply chain management; experience in the healthcare industry is preferred

• People management experience

• Supplier management experience

• Experience handling customs audits

Required Skills

• Business-level English proficiency and fluency in Japanese

• Registered Customs Specialist (Licensed Customs Broker)

Preferred Skills

• Experience with ERP and/or APS systems (e.g., JDE, SAP, APO, Manugistics, OMP, etc.)

Desired Competencies

• Strong communication skills to effectively manage a wide range of internal and external stakeholders

• Ability to prioritize tasks and act with an appropriate sense of urgency

• Willingness to share knowledge and experience with peers in addition to managing one’s own responsibilities

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Required Skills:

Preferred Skills:

Compliance Management, Developing Others, Distribution Management, Inclusive Leadership, Leadership, Operational Excellence, Order Management, Performance Measurement, Safety-Oriented, Strategic Supply Chain Management, Tactical Planning, Team Management, Technologically Savvy, Trade Import, Transportation Management, Transportation Management Systems (TMS), Transport Management Trends, Transport Networks