Job Description

About the role

We are looking for a Medior/Senior CNC Service Desk Engineer to join our Managed Services Service Desk team.

The main purpose of this role is to support our Service Desk with 2nd line activities and help ensure continuity of our service delivery.

You will work closely with the team to investigate and resolve incidents, support customers, and provide reliable technical assistance.

What will you do?

• Perform 2nd line Service Desk activities
• Investigate and resolve technical incidents and service requests
• Provide technical support related to CNC
• Take ownership of issues and follow them through to resolution
• Communicate clearly with customers and colleagues
• Work closely with the Service Desk and Managed Services teams
• Contribute to maintaining continuity and quality of service delivery

Requirements

What are we looking for?

• 5–10 years of relevant experience
• Experience with CNC
• Experience in a Service Desk, technical support, or similar environment
• Good command of English; Dutch is a plus.

Working hours

Ideally, you are available to work early and/or afternoon shifts. If this is not possible, regular full-day shifts can also be considered.

Benefits

Why join us?

Broadpin is a great place to work and to develop yourself. When choosing for Broadpin, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you:

• A wide range of competitive employee benefits
• A great deal of flexibility to working from home
• Training and development opportunities, personally as well as professionally
• A fun, fast-paced, and international environment