At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
35% Sales Production: Responsible for generating and managing leads from start to finish to effectively close sales and meet overall monthly and annual enrollment goals. Provide complete policy reviews and underwriting assessments to offer product solutions appropriate to the customer’s needs. Educate and actively sell relevant Medicare insurance products and services during all appropriate interactions.
30% Retention: Responsible for maintaining relationships and ensuring renewal of a book of business. Responsible for proactively engaging with each enrollee throughout the year to ensure they are properly covered. Responsible for annual review of each enrollment and counseling on any adjustments recommended based on the new year’s policy offerings and client needs. Expected to proactively work cases for customers to provide suitable resolution and prevent customers from shopping and/or canceling. Responsible for ensuring continued satisfaction for all clients to create promoters of AAA Medicare.
20% Customers Helped: Responsible for handling fair share of work across all disciplines including but not limited to inbound calls, outbound calls, emails, and events. Expected to be available during working hours to handle communication through all channels in a timely manner. Held accountable to taking a fair distribution of appointments, including travel to other locations as needed.
15% Quality: Expected to utilize Medicare and AAA systems and follow all AAA and government established policies and guidelines to manage and respond to inquiries through required workflow. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Maintain a current understanding of relevant policies and procedures as it pertains to Medicare policies, Social Security and ongoing developments/changes to industry regulations. Participate in training and testing programs as required.
Starting rate: $23.00-$25.00 per hour.
This position does not offer visa sponsorship now or in the future.
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
