Job Description
Job Title: Medical Virtual Receptionist (Appointment Setter)
Position Type: Part-Time
Work hours: 10:00 AM to 4:30 PM Eastern Daylight Time
Work days: Friday to Sunday
Salary: $5 - $6 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines
We are seeking a highly responsive and detail-oriented Medical Virtual Receptionist (Appointment Setter) to support our client's growing practice. This role is ideal for someone with strong communication skills, sales aptitude, and experience handling patient interactions in a fast-paced environment.
Key Responsibilities
- Appointment scheduling and confirmation
- Sending reminders and follow-ups to patients
- Responding to patient inquiries via email and CRM
- Managing incoming leads through Go High Level (GHL)
- Booking appointments quickly to prevent lead drop-off
- Following up with leads during off-hours to improve conversion
- Handling objections and guiding patients toward booking
- Maintaining clear and professional communication at all times
Core Objectives
- Speed to Lead Response
- Appointment Booking & Conversion
- Preventing Patient Drop-off
- Reducing Staff Workload
Key Skills
- Communication & Accent Clarity
- Sales / Conversion Skills
- Quick Response Time
- Lead Follow-up & Nurturing
- Patient Experience Management
- Reliability & Consistency
Requirements
Required Skills and Experience
- Excellent English communication skills (clear voice, no heavy accent)
- Proven experience in appointment setting, sales, or customer service
- Strong rapport-building and persuasion skills
- Ability to respond quickly and manage time-sensitive inquiries
- Experience handling patient inquiries and objections
- Familiarity with Go High Level (GHL) or similar CRM tools (preferred)
- Basic medical knowledge or experience in a healthcare setting
- Reliable internet connection and strong work ethic
- Availability for weekends and off-hours work
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
