Job Description

Location: Remote (Work from Home)
Employment Type: Full-Time (40+ hours/week)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM Mountain Daylight Time (MDT - Arizona)
Break: 1-hour unpaid lunch break
Schedule Flexibility: Some flexibility may be available depending on business needs.
Compensation: $5.00 – $6.00 USD per hour, depending on experience

About the Role

We are seeking a highly organized and detail-oriented Medical Virtual Assistant to support a growing Podiatry Clinic in Arizona. This role combines both clinical and administrative responsibilities, making it ideal for someone with a strong medical background who is comfortable working with physician documentation, referrals, and patient coordination.

You'll work closely with a small, collaborative team consisting of one physician, medical assistants, and front desk staff. We are looking for someone who is committed to staying long-term and can become a valuable part of the practice.

Key Responsibilities

Top Priorities

• Review medical transcriptions and finalize physician charts for signature
• Process incoming and outgoing referrals and accurately populate patient charts
• Handle patient confirmation calls, insurance eligibility verification, and sort incoming faxes

Additional Responsibilities

• Clean up and organize clinical notes
• Process and manage referrals efficiently
• Perform outbound and follow-up patient calls
• Verify insurance eligibility and benefits
• Sort and categorize incoming medical documents and faxes
• Upload and maintain accurate patient records in the EMR
• Send physician orders once documentation has been completed
• Support other administrative and clinical workflows as needed

Requirements

Required

• Previous experience as a Medical Virtual Assistant, Medical Assistant, Medical Scribe, or similar healthcare support role
• Strong understanding of medical documentation and patient charting
• Experience processing referrals and insurance eligibility verification
• Excellent attention to detail and ability to maintain accurate medical records
• Comfortable handling both clinical and administrative tasks
• Strong communication and organizational skills
• Ability to work independently while managing multiple priorities

Preferred

• Experience in Podiatry (highly preferred)
• Orthopedic or surgical clinic experience will also be considered
• Medical Assistant background preferred
• RN or other healthcare professional background is a plus but not required
• Experience using AdvancedMD EMR
• Experience using Vonage phone system

Tools & Systems

• EMR: AdvancedMD
• Phone: Vonage
• Email
• Slack
• Salesforce
• WhatsApp
• Skype
• Zoom
• Google Meet

What We're Looking For

We're looking for someone who is:

• Highly accurate and detail-oriented
• Efficient and proactive
• Comfortable working in a fast-paced clinical environment
• Knowledgeable about medical chart organization and documentation
• Familiar with identifying and sorting different types of medical faxes and documents
• Experienced in referral management and clinical documentation
• Interested in building a long-term career with a growing practice

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.