Job Description

We are seeking a Medical Virtual Assistant – Medical Scribe and Clinical Support to assist with patient outreach, visit preparation, documentation, and coordination of care. This role works closely with an in-person medical scribe, ensuring visits are fully prepped and clinical workflows run smoothly.

Requirements

Key Responsibilities

Patient Communication

• Call patients to confirm appointments, gather required information, and provide visit-related instructions
• Follow up with patients regarding documents, lab requirements, and care coordination
• Communicate professionally and clearly using an American accent

Clinical Documentation & Preparation

• Prepare and organize patient documents prior to visits
• Pre-load and prep visit notes in the EMR for provider review
• Ensure all relevant clinical information is available before the patient encounter

Visit Preparation & Coordination

• Prep daily schedules and visits in advance to support efficient provider workflow
• Coordinate closely with the in-person medical scribe to ensure accurate and timely documentation
• Flag missing information, labs, or documentation before visits occur

Lab Orders

• Order labs as directed by the provider
• Ensure lab orders are entered correctly and attached to the appropriate patient records
• Track lab status and follow up as needed

Systems & Compliance

• Use eClinicalWorks (ECW) EMR for documentation, orders, and patient records
• Maintain HIPAA compliance and strict patient confidentiality at all times

Required Experience & Skills

• Prior experience in a medical virtual assistant or clinical support role
• Prior experience as a medical scribe or similar roles
• Hands-on experience with eClinicalWorks (ECW)
• Strong understanding of clinical workflows and visit preparation
• Clear spoken English with minimal to no accent
• Excellent attention to detail and ability to follow instructions precisely
• Strong communication and coordination skills

Preferred Qualifications

• Experience working alongside medical scribes or providers
• Experience as a medical Scribe
• Familiarity with lab ordering processes
• Experience supporting U.S.-based healthcare practices