This is a remote position.

Key Responsibilities:

Patient Intake & Triage

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  Manage inbound patient referrals through BrightTree and partner systems

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  Accurately enter and verify demographic and insurance information

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  Apply clinical triage protocols based on CPAP/CCM compliance metrics

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  Assign patients to appropriate clinical personnel based on decision trees

Medical Data & System Management

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  Reconcile patient information between EMR systems and internal platforms

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  Upload daily compliance reports and maintain accurate logs

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  Ensure HIPAA-compliant data handling and documentation

Reporting & Documentation

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  Maintain clear, structured, and real-time documentation of all transactions

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  Contribute to internal SOPs and process documentation (Playbook)

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  Provide support in developing efficient workflows and compliance tracking

Operational Workflow Execution

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  Process 50–80 patient referrals per day, ensuring speed and accuracy

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  Manage tasks across multiple systems and tools

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  Communicate effectively with internal teams for issue resolution or clarification

Required Qualifications:

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  2+ years experience as a Medical Virtual Assistant or in a clinical admin role

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  Strong command of Microsoft Excel and Google Sheets

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  Experience with high-volume data entry and triage workflows

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  Excellent written English and attention to detail

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  Highly organized and capable of self-management in a remote setting

Requirements

Key Competencies:

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  Exceptional attention to detail and data accuracy

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  Proficient in Microsoft Excel and capable of generating and interpreting reports

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  Strong organizational and multitasking skills to manage high-volume workflows

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  Fast learner with excellent tech adaptability across multiple platforms and systems

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  Independent and process-driven work ethic, with a strong sense of accountability

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  Comfortable working remotely with minimal supervision in a collaborative team environment

Benefits

Employee Benefits

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  Health and Wellness: Comprehensive HMO coverage for you and your dependents.
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  Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
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  Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
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  Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
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  Government Benefits: Full support for required government benefits.

Supplemental Pay Types

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  13th Month Salary: A festive bonus to celebrate the year’s hard work.
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  Overtime Pay: Compensation for your extra effort and time.
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  Night Differential: Additional pay for working late hours or shifts.
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  Incentives: Performance-based incentives to reward your contributions and achievements