Job Description

About the Role

We are seeking a highly organized and patient-focused Medical Virtual Assistant to support a Sleep Medicine practice. The ideal candidate has strong communication skills, clinical understanding (RN preferred), and proven experience supporting patient scheduling, intake, and administrative functions in a healthcare setting.

This role requires exceptional attention to detail, professionalism, and the ability to manage multiple tasks while delivering a high-quality patient experience.

Key Responsibilities

Appointment Management

• Call patients to confirm appointments and discuss visit requirements
• Verify copays prior to appointments
• Ensure prior sleep studies and office notes are obtained before the visit
• Schedule, reschedule, and cancel appointments as needed

Patient Registration & Intake

• Contact and onboard new patients; collect demographic and insurance details
• Enter data accurately into CareCloud
• Verify patient eligibility and insurance benefits (including direct insurer calls when needed)
• Check requirements for prior authorizations
• Conduct brief intake questions regarding patient symptoms or sleep history
• Link prior sleep study records to AirView
• Coordinate with DME suppliers as needed

Front Desk / Reception Support

• Answer inbound patient calls and address questions
• Call facilities and provider offices to request records or follow up on referrals
• Contact insurance hotlines to obtain coverage details or support

Medical Records Management

• Send referral updates and referral orders
• Fax and email records securely
• Upload sleep studies and other clinical records into EMR
• Send messages and documents through CareCloud
• Maintain accurate and confidential patient records

Practice Support & Administrative Work

• Complete assigned daily tasks and inbox requests
• Attend practice meetings and collaborate with the clinical team
• Assist with other administrative needs related to patient care

Qualifications

• Registered Nurse (RN) preferred
• Experience in a sleep clinic, respiratory care, neurology, or similar specialty is a plus
• Excellent English communication skills (written & verbal)
• Prior experience with medical scheduling and eligibility verification
• Familiarity with CareCloud and AirView (preferred, not required)
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced healthcare setting
• Tech-savvy and comfortable with EMR systems and medical documentation workflows
• Empathy, professionalism, and a patient-first mindset

Requirements

This will start 30 hours per week and will transition to full time in March 2026

Up to $6/hr

This is a 100% Remote Work