Job Description

What We Offer

Join our Emergency Department team!

• Career advancement through Specialty focused education programs
• Advanced technology and resources that support Safe efficient work environment
• Well-being support designed to help you sustain a demanding career
• Competitive pay and comprehensive benefits (medical, dental, vision starting on your first day, retirement, PTO)

Remarkable Care. Remarkable Careers.

What You'll Do

The Medical unit receptionist (MUR) role handles several hundred calls each day, responds to patient call bells by promptly notifying the appropriate nurse, and activates critical alerts such as stroke and heart attack The position also coordinates with other units and providers to ensure messages are communicated to the appropriate parties in a timely manner. The ideal candidate will be comfortable utilizing multiple communication methods and computer programs simultaneously while maintaining accuracy, organization, and efficiency in a fast-paced environment.

• Answer and manage a high volume of calls from patients, families, and visitors
• Respond to patient call bells and communicate needs to the appropriate nurse
• Activate stroke and heart attack alerts according to established procedures
• Use 4–6 computer programs simultaneously to support unit operations
• Multitask and prioritize requests in a high-pressure environment
• Communicate professionally with patients, families, and healthcare team members
• Work closely with other team members in a collaborative workspace

What We're Looking For

• Education High School Diploma or GED, required.
• Experience One year experience in healthcare, preferred.
• Licensure/Certification: NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required.
• Additional Skills (preferred): Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

186165