Job Description

This position is responsible for communicating, coordinating, and directing the deployment of personnel and equipment as it relates to medical emergency response and ground and air medical transportation.

Our Mission Quality, compassionate care for all.

Our Vision Reimagine health care through connection, service and innovation.

Our Core Values Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

What We’re Looking For

We’re seeking a professional, detail-oriented candidate with experience in healthcare operations, emergency communications, or dispatch environments who can thrive in a fast-paced, high-stress setting.

Qualifications

• Minimum of one (1) of the following required:
  • Previous work experience in healthcare
  • Previous work experience in fire services
  • Previous work experience in EMS
  • Previous dispatching experience
• Knowledge of customer service principles and quality standards.
• Understanding of confidentiality laws governing provider-patient relationships, including HIPAA.
• Excellent attention to detail with the ability to maintain professionalism in high-stress and high-sensory environments.
• Experience working with multiple technologies (telephones, computers, and specialized software) preferred.
• Proficiency in Microsoft Office Suite and ability to learn new software systems.
• Strong organizational skills with the ability to prioritize, problem-solve, and work independently or as part of a team.
• Commitment to teamwork and maintaining confidentiality.
• Excellent verbal and written communication skills across a variety of audiences.
• Strong interpersonal skills with the ability to handle sensitive and confidential situations with tact and professionalism.

What You’ll Do

• Communicate with internal and external partners involved in patient movement and healthcare system operations.
• Coordinate available resources to support both routine and emergency response needs.
• Operate communication equipment and systems in accordance with department protocols.
• Ensure compliance with emergency procedures and required notifications.
• Prioritize and dispatch A.L.E.R.T. and Logan Health EMS Network ground and air medical teams per established procedures.
• Coordinate communication across the healthcare delivery team to ensure safe and timely patient transport and transfer.
• Maintain safety as a primary responsibility in transport coordination, operational awareness, and tracking of transport assets (ground and air).
• Identify operational concerns and provide recommendations for improvement to leadership.
• Collaborate effectively with peers and contribute to ongoing professional development of self and others.

The Ideal Candidate

You are someone who:

✔ Performs well in high-pressure, detail-driven environments
✔ Communicates clearly and professionally
✔ Maintains accuracy while managing multiple priorities
✔ Demonstrates strong critical thinking and decision-making skills
✔ Values teamwork, accountability, and confidentiality
✔ Takes initiative and adapts quickly to changing needs

Why Join Logan Health?

• Be part of a mission-driven healthcare organization serving the community.
• Work in a fast-paced, highly collaborative environment.
• Contribute to critical patient care coordination and transport operations.
• Join a team that values professionalism, growth, and teamwork.

Logan Health Benefits Include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Employee wellness programs
• Professional development and continuing education opportunities

Schedule Details

Logan Health operates 24 hours per day, seven days per week. Schedules are designed to meet operational and organizational needs and may be adjusted as required.

Shift:

Variable (United States of America)

Schedule:

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs.Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.