Job Description

WHO WE ARE

The Jordan-Young Institute, an Aligned Orthopedic Partners Company, is a prominent multi-subspecialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time Medical Telephone Scheduler. Our patient satisfaction rating is outstanding and continuously monitored. We strive to hire people who are committed to doing their best. We’ve built a team that others can be proud to be a part of and this is how we consistently maintain high employee morale and due to our continuous growth.

WHAT YOU WILL DO

The Medical Telephone Scheduler will work directly under the supervision of the Patient Access Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain Jordan Young Institute's superb customer service standards and care.

You will also:

• Assists patients by determining needs, scheduling or canceling appointments, or referring to the correct staff person
• Codes information and enters it into files and databases; reviews to ensure accuracy and completeness
• Responds to inquiries on policies and procedures and/or refer the questioner to the correct staff person

We’d love to hear from you if you have:

• High school diploma or equivalent required
• 2 years of medical office scheduling experience
• Prior experience as a Medical Telephone Scheduler
• Knowledge of computers and database/word processing software
• Knowledge of standard office procedures and equipment
• Excellent communications skills
• Ability to work with a wide range of patients
• Knowledge of EPIC and Allscripts, a plus

WHAT WE OFFER

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

EQUAL OPPORTUNITY EMPLOYER

The Jordan Young Institute, an Aligned Orthopedic Partners Company, is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.