Symmetrio

Medical Technical Support Engineer

Symmetrio  •  San Diego, CA (Onsite)  •  1 month ago
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Job Description

Symmetrio is recruiting for our customer, an innovative and rapidly growing medical device company, for a Medical Technical Support Engineer based in San Diego, CA.

This role is an excellent opportunity for an early-career engineer who enjoys solving technical challenges, working directly with customers, and supporting advanced medical technologies. The Medical Technical Support Engineer will serve as a key technical resource, providing system installation, troubleshooting, training, and ongoing support for sophisticated medical imaging and inspection solutions used in highly regulated healthcare and manufacturing environments.

The ideal candidate will combine strong technical aptitude with excellent communication and customer service skills. This position requires close collaboration with engineering, sales, and service teams, as well as regular travel throughout North America to support customer installations, training initiatives, and technical service activities.

Professional fluency in both Korean and English is required to effectively support customers and collaborate with global teams.

Responsibilities

  • Provide technical support for advanced 3D measurement, optical inspection, and machine-vision systems used within medical device and electronics manufacturing environments.
  • Troubleshoot hardware, software, optics, illumination, calibration, and application-related issues both remotely and at customer facilities.
  • Assist with system installations, commissioning activities, calibration, upgrades, and preventative maintenance.
  • Deliver customer training on system operation, inspection setup, data interpretation, and best practices.
  • Support customer acceptance testing, qualification, and validation activities as required.
  • Document technical issues, resolutions, and service activities in accordance with company procedures.
  • Collaborate with engineering and product development teams to identify root causes and drive issue resolution.
  • Support sales and applications teams by providing technical expertise during customer evaluations, demos, and process trials.
  • Maintain strong relationships with customers by delivering exceptional technical support and service.
  • Travel internationally to support customer installations, service activities, and training programs.

Requirements

  • Bachelor’s degree in Engineering, Engineering Technology, Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related technical discipline.
  • 2+ years of technical support, field service, manufacturing engineering, applications engineering, or related experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to interpret technical documentation and communicate technical concepts to end users.
  • Professional fluency in both Korean and English.
  • Ability to travel up to 50% as business needs require.
  • Valid driver’s license and ability to travel domestically and internationally as needed.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Mileage Reimbursement
Symmetrio

About Symmetrio

Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. We recognize the ever-changing economic landscape and offer not only permanent placement services but also flexible recruiting and staffing solutions. Our flexible service offerings ensure that we adapt to the hiring needs of your organization, allowing you to navigate through economic fluctuations.

Our primary mission is to listen, gain your respect and trust to become a trusted advisor providing strategic insights and collaborate on organizational design considerations based on our Practice Leaders deep operational experience in your industry. This collaboration allows us to ensure the talent we deliver not only aligns with your position objectives but also perfectly fits your organizational culture. Partnering with Symmetrio affords you more than just a recruitment service; you gain a team that is committed to your long-term success leveraging our unique knowledge and experience of what it takes to thrive in your industry.

At Symmetrio, we understand the importance of having the right talent in every area of your organization. That’s why we offer personalized staffing and recruiting services tailored to meet your specific business and functional needs. We take pride in our unique approach of organizing our team by Practice Area, allowing us to better focus our skills and experience. Our Practice Leaders, who are industry veterans in their respective market sectors, bring a wealth of expertise as business operators to tackle the distinctive demands of your business.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Erdenheim, PA
Year Founded
2012
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