Job Description

About the role (What you’ll be doing)

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

Key Responsibilities:

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• Responding to medical incidents within agreed SLAs;
• Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• Proactively engaging with patients throughout their treatment journey;
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

About you (Who you are)

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
  • Pharmacist; or
  • Nurse;
• Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
• Tech-savvy - you are confident in navigating digital applications for clinical practice.
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

Bonus points..

• Experience of supporting or treating patients via online, text-based asynchronous conversations
• Experience of supporting or treating patients patients with modern weight loss treatments

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.