Job Description

Ansible Government Solutions, LLC (Ansible) is currently recruiting multiple Medical Support Assistants (MSA) to support the VA Southern Nevada Healthcare System (North Las Vegas VAMC) located at 6900 N Pecos Rd, North Las Vegas, NV 89086. Multiple shift schedules are available.

In the assigned area, the MSA performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. The position requires the ability to follow directions, determine priorities as they relate to basic patient needs within the scope of an MSA, and use organizational and observational skills.

Ansible is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of health care, national security, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

The MSA functions within the policies and procedures of the VA facility where assigned and provides the following services:

• Experience with providing Prep instructions to the Veteran or patient.
• Making appointments accurately based upon order or consult
• Ability to create notes, refer consults, modify, and retrieve sensitive information/data into the Veteran’s Electronic Medical Record.
• Making and receiving Outbound and inbound calls at a high volume
• Communicates in a courteous and professional manner, performing check-in process timely and efficiently to improve flow and decrease wait times.
• Follows appropriate Steps in sequence to review prep instructions with Veteran, register exam, print, and check-in.
• Communicates with all internal and external customers in a courteous, positive, open, honest, cooperative manner, and treats all with dignity and respect.
• Resolves issues and carries them through to completion in a timely manner appropriate to the situation; directs inquires to appropriate personnel or department when unable to personally address the issue.
• Informs supervisor/lead or appropriate management official of any issue or potential indictment where a customer may be dissatisfied or angry as a result of information provided.
• Interacts with Veterans, supervisors, staff, visitors and non-VA personnel reflecting a working knowledge of cultural difference in language, communication style, physical limitations and other diversity-related factors.

• High school diploma or equivalent
• One (1) year of post-secondary education is preferred but not required
• Six (6) months of experience in clerical, office, or other work that indicates the ability and skills needed for the position

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.