Job Description
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role:
The Medical Staff Scheduler is responsible for the coordination and oversight of patient scheduling for medical service providers to include APRNs and physicians.
- Schedules visits especially F2F compliance visits following strict Medicare/Medicaid guidelines.
- Works closely with affiliate medical directors to ensure productivity is met by medical staff.
- Contact patients and families to schedule medical staff visits.
Qualifications
College degree or equivalent work experience
- Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience
- Previous experience utilizing an electronic medical record as well as scheduling software
- Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data
- Proficiency in Teams
- Previous hospice experience including the ability to voice compassion towards patients and families
- Strong medical terminology skills preferably related to hospice
- Able to perform sedentary work with frequent interruptions
- Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines
- Ability to effectively handle stressful situations professionally and calmly
- Ability to demonstrate patient scheduling skills and communication effectively
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding and responding
- Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance
- Ability to work in a cooperative team environment
- Exhibit a sense of urgency in daily work activities
- Able to work under moderate supervision, exercising some degree of discretion and independent judgment
- Skilled in computer operations; proficiency in Microsoft Office software applications, and proven data entry and navigation skills
Competencies:
- Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe the Company’s health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.
Compensation Pay Range:
$20.26 - $30.16
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.
