Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

Prudential is strengthening its role in the healthcare ecosystem by enabling customers to access affordable care, achieve better health outcomes, and manage medical costs. In Singapore - one of our top health markets - we partner across the healthcare system to deliver Connected Care and support seamless online‑to‑offline health journeys.

This role supports the Health division’s day‑to‑day operations and customer journeys, ensuring efficient processes, strong stakeholder coordination, and positive customer experiences. Reporting to the Senior Manager, Network Relationship & Engagement, you will work closely with internal and external partners to support operations, communications, and engagement initiatives.

Health Operations & Customer Support

• Verify client eligibility and issue campaign or panel benefits
• Handle hotline and email enquiries related to panel programmes
• Educate customers on programme eligibility and value‑added services
• Manage reconciliation of utilised benefits and vendor payments
• Support outreach and engagement activities with healthcare partners
• Liaise with partners to operationalise Connected Care initiatives

Appointment Booking & Coordination

• Manage appointment booking hotline (Mon–Fri, 8.30am–5.30pm)
• Coordinate specialist and GP appointments with partner clinics
• Send appointment confirmations and respond to enquiries within SLAs
• Ensure accurate billing and payment processes with healthcare providers
• Prepare and send monthly reports to partner institutions

Communications, Reporting & Admin Support

• Prepare website content and customer communications
• Support presentation materials for management and partnership meetings
• Manage meeting logistics, minutes, and follow‑up actions
• Send regular reports to partner hospitals and day surgery centres
• Work with internal data teams to ensure accurate reporting

Who we are looking for:

Competencies & Personal Traits

• Detail‑oriented with strong accuracy and follow‑through
• Proactive, service‑oriented, and comfortable engaging customers
• Strong communication and problem‑solving skills
• Able to work independently and collaboratively in a team environment

Experience & Qualifications

• Prior experience in customer service or communications will be an advantage
• Diploma or Degree in Business, Mass Communications, or related field
• Proficient in MS Office (PowerPoint, Word, Excel); design skills an advantage
• Experience in a creative agency or using Photoshop is a plus

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.