Job Description

Medical Secretary/Receptionist

1FTE

Armstrong Site

One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services.

We are currently seeking 1FTE permanent Medical Secretary/Receptionist position to join our Armstrong team. The Medical Secretary/Receptionist is a valued member of the Community Health Centre team and is responsible for monitoring client flow, handling incoming telephone calls, scheduling appointments, and updating the client database. This is position requires providing excellent customer service in a fast-paced work environment. The successful candidate will have the ability to manage multiple tasks, respond efficiently when greeting clients and visitors in person and over the phone, and work effectively as part of a team.

The position has a competitive salary, the Health Care of Ontario Pension Plan (HOOPP) and an excellent group health benefit package.

The salary range for this position is $41,956 to $50,551 per year. Compensation will commensurate with qualifications and relevant experience.

We do not use AI to screen resumes.

QUALIFICATIONS

• Post-secondary education in Office Administration, Business Administration, or a related field, or an equivalent combination of education, training, and relevant experience.
• Three to five years of experience as a receptionist, preferably in a clinical setting or human services organization.
• Demonstrated ability to provide excellent customer service, perform effectively under pressure, and manage multiple competing priorities and unpredictable delays.
• Strong organizational, problem-solving, decision-making, and interpersonal skills, with demonstrated tact, diplomacy, and sound judgment.
• Advanced knowledge of and proficiency with office administration systems, procedures, and practices.
• Proficiency in Microsoft Office Suite applications.
• Professional and friendly communication skills, with experience interacting with the public in a mature, sensitive, and helpful manner, both in person and over the telephone.
• Sound knowledge of medical terminology, with a high degree of accuracy and proficiency in word processing and data entry.
• Awareness of and sensitivity to health issues affecting individuals who face barriers to accessing care, including those who are underhoused, living with mental health challenges, current or past substance use, complex health histories, members of the 2SLGBTQIA+ community, newcomers, and individuals without health insurance.
• Valid driver's license and access to a reliable vehicle.

How to Apply:

Please visit https://norwestchc.org/team/

The deadline for applicants is Friday, November 20, 2026 at 4:30 p.m.

Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to:

Lesly Gunasekara, Manager of Human Resources

NorWest Community Health Centres

525 Simpson Street

Thunder Bay, Ontario P7C 3J6

FAX: 807-622-7637

www.norwestchc.org

NorWest Community Health Centres is an equal opportunity employer committed to fostering an inclusive, accessible, and barrier-free workplace. We provide accommodation throughout all stages of the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We thank all applicants for their interest; however, only those selected for an interview will be contacted.