Job Description

Job Location: Petersburg, VA 23083
Position Type: Full TimeESSENTIAL JOB FUNCTIONS:
20-25 hours per week
- Work Aledade Care Gap List: including outreach and Todo list planning.
- Print huddle sheets-Diagnosis Dismissal
- Pre-Visit planning based on site’s need
- Care gap reminder calls, using HEDIS dashboard, UDS data, insurance portal data, and other information available; includes reminding patients to return FIT test cards.
- Assist with HEDIS audits and insurance risk reviews
- Assist with UHC Medicaid and Optum care gap list and use of Practice Assist. Other insurance care gap list may include but are not limited to Aetna Medicaid and Molina.
- Assist with Care Gap List for uninsured patients including outreach.
- Work attribution list for patients assigned but not registered to CVHS
15-20 hours per week
- Answer phones at or near nurses’ station and direct calls via instant messaging or telephone encounter to appropriate nurse/provider or help to resolve issue if able (training will be provided)
- Obtain patient medical records from outside providers
- Assist provider by calling outside providers and agencies when requested
- Assist with DME, Home Health orders, and/or prior authorizations for services (training will be provided)
- Scan outside medical records and/or forms into the medical record
- Enter medication refill requests in eRx- key information included in TE: Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent
 : Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent (training will be provided)
- Other duties as assigned
Duties below may be assigned when providing PSR or Front Desk Coverage:
- Answer phones, routing calls appropriately, document messages and sending to the appropriate person/group.
- Assist with scheduling, cancelling, re-scheduling appointments.
- Assist with all duties of the patient registration process. Entering/updating patient demographic and insurance information. Scanning, saving, and printing patient’s documents.
- Assist in processing co-pays and patient account balances. Processing daily batch, deposit, and log form.
KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates competence in performing essential job functions.
Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts.
Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policy makers to practitioners, to consumers.
Knowledge of computer software (database, spreadsheet, word processing, email).
Sensitivity to patient privacy and confidentiality.
Education, Training and

QualificationsEDUCATION, TRAINING AND EXPERIENCE:
HS graduate with medical office experience.