Job Description

Critical Needs. Immediate Action.

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure.

We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed. Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention.

Our 600+ employees are driven by three core values:

• Patients first, always
  Patients are not a concept — they are why we act, especially when time matters most.
  
• Impact focused
  We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
  
• Team powered
  We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies. Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

Broad Overview

The Medical Science Liaison (MSL) Manager leads and develops a high-performing team of Medical Science Liaisons responsible for scientific exchange and external medical engagement with key opinion leaders (KOLs), healthcare professionals (HCPs), academic institutions, and other stakeholders. This role ensures the field medical organization delivers strategic scientific value, generates actionable medical insights, and supports evidence generation activities in alignment with the company's medical and business objectives.

The MSL Manager serves as a key member of the Medical Affairs leadership team and partners cross-functionally with Medical Affairs, Clinical Development, Commercial, Market Access, HEOR, Regulatory, and Compliance to execute the medical strategy while maintaining the highest standards of scientific integrity and compliance.

As Medical Science Liaison Team Lead, your responsibilities will include:

Field Medical Leadership

• Lead, coach, and develop a team of MSLs to achieve Medical Affairs objectives.
• Establish clear performance expectations, development plans, and succession strategies.
• Conduct regular field rides, coaching sessions, and performance reviews.
• Foster a culture of scientific excellence, accountability, collaboration, and continuous improvement.
• Ensure consistent execution of field medical activities across assigned regions.

Strategic Medical Affairs Execution

• Translate medical strategy into actionable regional field plans.
• Support implementation of product lifecycle and therapeutic area strategies.
• Guide MSL team engagement with KOLs, investigators, scientific societies, and healthcare systems.
• Ensure field medical activities align with evolving scientific, clinical, and competitive landscapes.
• Contribute to annual medical planning and budget management.

External Scientific Engagement

• Oversee development and maintenance of strategic relationships with national and regional KOLs.
• Support MSL team in conducting scientific exchange on clinical data, disease state education, and emerging evidence.
• Where appropriate, constructively challenge current treatment approaches with scientific /clinical evidence, moving beyond information delivery to peer-to-peer scientific exchange.
• Facilitate identification of clinical research opportunities and investigator-sponsored studies.
• Represent Medical Affairs at scientific congresses, advisory boards, and key medical meetings.

Insight Generation

• Establish processes for collection, analysis, and communication of medical insights.
• Identify emerging trends, unmet needs, treatment barriers, and evidence gaps.
• Communicate field insights into Medical Affairs leadership and cross-functional stakeholders.
• Ensure insights influence strategy, evidence generation, and educational initiatives.

Cross-Functional Collaboration

• Partner with:
  • Medical Affairs
  • Clinical Development
  • Scientific Communications
  • Commercial Leadership
  • Market Access
  • Regulatory Affairs
  • Pharmacovigilance
  • HEOR/RWE teams
• Provide medical leadership during product launches and lifecycle management activities.
• Support training of internal stakeholders on therapeutic area science and clinical data.

Compliance and Governance

• Ensure all field medical activities comply with company policies, industry regulations, and applicable healthcare compliance requirements.
• Maintain high standards of documentation and reporting.
• Serve as a role model for ethical scientific engagement.
• Support inspection and audit readiness when applicable.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

• Advanced, doctorate-level degree in scientific discipline (i.e., MD, PharmD, PhD).
• Experience in leading and managing MSL Team.
• A minimum of five years of experience in medical affairs within the pharmaceutical or biotech industry is required.
• Strong interpersonal, leadership, management, and strategic thinking skills.
• Experience in oncology and / or rare diseases required.
• Ability to interact and communicate openly and effectively with internal cross-functional stakeholders, Senior Leadership, and external stakeholders, i.e., Key Opinion Leaders
• Demonstrated self-starter and team player with strong interpersonal skills.
• Thrives in a fast-paced, evolving environment with a strong bias for action.
• Strong communication and presentation skills and ability to translate complex clinical data into educational materials.
• Superb organizational skills and business planning, including the development of a budget and adherence to targets.
• Strong business acumen and problem-solving skills.
• Understand clinical development of company-sponsored studies and investigator-initiated processes.
• Proficiency in Microsoft Office applications (e.g., Outlook, Excel, and PowerPoint) is required.

Physical Requirements:

• Ability to lift, carry and otherwise move up to 25 pounds.
• Ability to sit, stand, or walk for various lengths of time throughout the day.
• Approximately 50% overnight travel.

Company Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

S erb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.