Job Description

Critical Needs. Immediate Action.

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure.

We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed.

Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention.

Our 600+ employees are driven by three core values:

• Patients first, always
  Patients are not a concept — they are why we act, especially when time matters most.

• Impact focused
  We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.

• Team powered
  We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies. Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

Broad Overview

The medical Science Liaison is responsible for supporting the safe and effective use of Company therapies focusing on communication complex medical and scientific information to healthcare professionals and communication field medical intelligence/insights to internlal stakeholders. The MSL has internal and external training responsible for Company therapies. Reporting to the Europe MSL Director, the MSL has an assigned territory autonomously managing, developing and growing medical activities/initiatives achieving key medical objectives by supporting activities of Serb in the Benelux region.

As MSL Benelux, some of your responsibilities will include:

Therapy training to guide the safe and effective use of the Company’s therapies

• Proactively engage HCPs providing on-label product and procedural training of Company therapies.

• As a subject matter expert, teach medical education and internal training courses

• Provide product and disease-state educational/training support to the Company Commercial and R&D departments related to technical, medical and scientific information.

• Provide refresher training to users who are not achieving desired outcomes

Medical support: focus on therapies

• Build, maintain and manage effective professional peer-to-peer relationships with contracted external experts (EE) or Key Opinion Leaders engaging in bi-directional scientific/educational exchange.

• Understand medical/scientific barriers that may influence patient outcomes.
• Focus on ongoing research, newly published evidence, practice pattern changes and alternative therapies.
• Teach the clinical evidence story linking the totality of evidence in a non-biased manner.
• Inform HCPs about clinical evidence and accurately communicate key evidence gaps.
• Execute on medical plans, communicating technical and clinical data supporting new products and/or new indications.
• Create a territory plan to identify KOLs that will provide meaningful clinical insights.
• Provide medical and scientific support for EEs speaking on Company products at medical meetings and congresses.
• Investigate and gather field medical intelligence/insights that might affect therapy safety/efficacy, Clinical/R&D strategies and competitive activities.
• Create strategies to gain insights from a diverse set of stakeholders.
• Communicates knowledge in a simple, coherent and informative manner to internal stakeholders
• Identify clinical insights and knowledge gaps and be able to articulate the impact and magnitude of the findings.
• Provide medical/scientific congress support communicating accurate information with timely follow up
• Attends key sessions and communicates knowledge in a simple, coherent and informative manner to internal stakeholders.

Develops and executes on KOL engagement plan at congresses

• Identify local medical and patient needs, defining and executing local Medical Plans aligned with the individual country and corporate strategy
• Interact with Medical Societies and answer the medical/scientific queries of Medical Societies with regards to assigned Company products.
• Coordinate, plan Scientific Educational activities, advisory boards with KOLs within the assigned therapeutic area or Company products.
• Submit timely reports of field interactions and events as well as tracking activities against agreed KPIs objectifs and region medical activity plan.
• Provide assistance to Commercial team and Market Access; supporting presentations of new information to hospital formularies and reimbursement decision makers as required.
• Apply exceptional literature research and curator skills directly addressing medical information requests from HCPs.
• Provide thoughtful and medically sound assessments in a timely manner.
• Use medical information to appropriately build KOL relationships and deliver medical insights to the business

Research support: Focus on Therapies

• Assist the Company’s Clinical Development department with company sponsored clinical trials, focusing on clinical trial site identification, site initiation, site protocol education, and ongoing support.
• Identify key issues that are accelerating or inhibiting patient recruitment, quality data collection or patient retention.
• Recommend research sites that can perform well delivering patient enrolment and quality data
• Support principal investigators and provide up-to-date information that may improve patient recruitment and/or data quality. Provide medical insights and updates on key findings affecting the study performance.
• Through scientific exchange, discover novel investigator-initiated (IIS) ideas.
• Clearly articulate the Company’s strategic interest and fully understand how a concept fits within the strategy.
• Fully appreciate novel ideas that could significantly impact patient care.
• Support investigator-initiated research/study program by discovering and championing innovative ideas, facilitate study start up and provide ongoing consultation.
• Provide quarterly updates to senior leadership on study progress and medical/scientific insights.
• Inform Company leaders of major milestone accomplishments.
• Enure that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with Company Values.

To be successful in this role, you should demonstrate :

Technical Skills

- Scientific clinical research knowledge
- Ability to extract insight from clinical data
- Demonstrated scientific and medical acumen, preferably with a publication record
- Clinical acumen, preferably having clinical patient experience or healthcare experience working in a complex healthcare delivery system.
- Demonstrated ability to master new therapeutic areas.
- Strong knowledge of Microsoft Office software and web-base customer and clinical support tools.
- Ideally Fluent in French, Dutch and in English

Soft skills

- Outstanding interpersonal consultative skills
- Excellent presentation/platform skills
- Sincere desire for self-motivated continuous scientific, technical and medical learning
- Strong teaching acumen with focus on practical learning
- Ability to manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities and challenges
- Ability to creatively address problems in an organized systematic way
- Willingness and ability to work within and outside of traditional business hours
- Collaborative style, responsive, considerate, flexible, assertive and personable

Education and experiences

- University degree in life science (Medecine, Pharmacy or nursing – Masters or above)
- At least 5 years expertise within Pharmaceuticals / Life Sciences Industry, preferably as an MSL.

- Strong knowledge and introduction to/of the Benelux medical organization, hospitals and scientific societies. (With a key preference for the Hematology/Oncology & Nephrology stakeholder’s introduction)

Contract and location

- Field based position covering the Benelux region (Belgium, Netherlands and Luxembourg)
- Ideally, the candidate will be based close to Antwerp for its central location

Serb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.