Job Description

EDMUNDS GASTROENTEROLOGY, a fast-paced gastroenterology office located in West Knoxville is currently looking for a full-time Medical Scheduler

RESPONSIBLE AND ACCOUNTABLE FOR:

• Anwer and direct inbound phone calls.
• Scheduling, rescheduling, and canceling patient appointments as required.
• Answering patients’ questions regarding basic medical tests and procedures.
• Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Input patient information into EMR.
• Courteously receiving incoming telephone calls and taking messages as needed.
• Scheduling referral appointments and follow-ups.
• Work through tasks and voicemails.
• Verifying patient health information and insurance details.

DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:

• Keeps all patient information, practice information and staff information confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns
• Acts as patient advocate, ensuring a setting that protects the rights of the patient, in compliance with HIPAA, and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
• Maintains knowledge of, and complies with, established policies and procedures

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more!

Hours Monday - Friday, 8am to 5pm

Requirements

• High school diploma or GED.
• Post high school education is advantageous.
• Proven experience working in a medical office.
• Working knowledge of medical terminology and medical insurance plans.
• The ability to type and file accurately.
• Excellent communication and organizational skills.
• Good telephone etiquette.

Preferred requirements

· ModMed/Gmed experience