Job Description

Medical Scheduler

Job Description

We are seeking a dependable and customer-focused Patient Scheduler / Patient Service Representative to support a busy healthcare practice. This individual will be responsible for coordinating patient appointments, managing incoming calls, processing referrals and authorizations, and serving as a liaison between patients and clinical staff.

The ideal candidate will have strong customer service and organizational skills, experience working in a medical office environment, and the ability to manage multiple responsibilities while providing a positive patient experience.

Key Responsibilities

• Answer incoming calls, assess callers' needs, and direct calls to the appropriate staff members.
• Accurately document and communicate patient messages to clinical personnel in a timely manner.
• Schedule new patients, referrals, follow-up appointments, and returning patients according to physician and office guidelines.
• Register new and referred patients in the scheduling system, ensuring all required documentation and information are entered accurately.
• Cancel or reschedule appointments based on physician schedule changes and communicate updates to patients and appropriate staff.
• Obtain and document insurance authorizations and referral information within patient charts and electronic medical records (EMR).
• Collect co-pays, deductibles, and other patient financial responsibilities at the time of service.
• Coordinate financial counseling for patients when needed.
• Maintain physician scheduling templates, including meetings, satellite schedules, rounding schedules, and call coverage.
• Maintain patient confidentiality and follow all applicable privacy and office procedures.
• Provide general front-office support and assist with additional administrative responsibilities as needed.
• Prepare correspondence, forms, memos, and other documentation as requested.
• Assist with scheduling outpatient appointments, diagnostic testing, procedures, surgeries, and hospital admissions when applicable.
• Obtain required pre-certifications and authorizations for scheduled procedures and testing.
• Communicate scheduling details and preparation instructions to patients for upcoming tests, procedures, or surgeries.
• Follow up on pre-operative testing to ensure patients are cleared for scheduled procedures and communicate additional testing requirements when necessary.
• Schedule post-operative follow-up appointments with physicians as needed.
• Accurately document patient and scheduling information within the EMR system.

Skills

Medical Scheduling, Healthcare, Medical, Scheduling, EMR, Epic, insurance verification

Top Skills Details

Medical Scheduling,Healthcare,Medical,Scheduling,EMR

Additional Skills & Qualifications

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

High school diploma or equivalent required. Position is entry level and requires 0-3 years experience preferably in a medical office setting. Knowledge of medical terminology and coding a plus. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Silver Spring, MD.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Silver Spring,MD.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.