Job Description

Position Title: Medical Scheduler

Work Set Up: Office-Based

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized and detail-oriented Scheduler to coordinate patient visits for our Hospital at Home Program. This role manages patient referrals, schedules Nurses and Therapy staff, maintains accurate patient records, and ensures timely appointment coordination while serving as the main liaison between the hospital, patients, and clinicians. As the program grows, the role will also support broader home care and after-hours scheduling, requiring excellent organizational, communication, and multitasking skills in a fast-paced healthcare environment.

What You'll Do:

Client Matching:

• Assess client needs and preferences to assign suitable caregivers or nurses
• Match caregivers or nurses with clients based on compatibility, skills, and availability
• Ensure timely and appropriate caregiver replacements when necessary

Relationship Management:

• Maintain positive and respectful relationships with clients and caregivers
• Review nurse notes for quality assurance

Documentation and Scheduling:

• Coordinate with RN Care Manager regarding changing conditions and needs of clients
• Provide feedback to nursing staff on changes in condition or initial case briefings
• Review client documentation and assist with data entry
• Follow up with other vendors (such as MD orders, authorizations, etc.)
• Create and maintain client, nurse, or caregiver schedules
• Adjust schedules as needed to accommodate client requests and unexpected events on Alora and ABS

Attendance Monitoring:

• Monitor caregiver and nurse attendance and address scheduling conflicts promptly
• Follow up with staff on clocking in/out inconsistencies
• Assist with system adoption by providing basic tech support user instruction

Communication and Call Handling:

• Answer new patient intake calls using the HELP method and enter them into the ABS system
• Answer incoming calls in a professional and courteous manner
• Identify the nature of each call and direct it to the appropriate department or individual
• Provide helpful information and assistance to callers when necessary

Client Support and Follow-ups:

• Regularly update clients on caregivers/nurses about their schedules
• Handle client inquiries and concerns with professionalism and empathy
• Document scheduling changes and maintain accurate records

Continuous Improvement:

• Conduct regular follow-ups with clients, caregivers, or nurses to ensure satisfaction
• Identify areas for improvement and work with the management team to enhance service quality
• Ensure all scheduling and coordination activities adhere to relevant industry regulations and company policies
• Maintain client, nurse, or caregiver records, including contact information, preferences, and care plans Confidentiality

What We're Looking For:

• Proven experience in scheduling, coordination, or a similar role, preferably in the healthcare or homecare sector
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Compassion and empathy towards clients and caregivers
• Proficiency in computer software and scheduling tools
• Knowledge of healthcare regulations and compliance is a plus

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!