Job Description

Medical Sales Representative – Western Canada

Division: Commercial
Job location: Remote (ON & QUE)
Hours: 40 hours per week, Monday to Friday

Employment type: Full Time
Salary: 73-90K

A little about us

Aurora isproud to be a global leader in the cannabis industry. With a smart strategy, unmatched talent and focus on our long-term success, we believe we have a bright future.

At Aurora, we’re passionate about helping patients improve their lives through high-quality premium medical cannabis under brands they can trust and rely on. Our products, available across Canada, Europe, Australia, and New Zealand, include leading brands like Pedanios, IndiMed, San Raf, Tasty’s, Whistler, Greybeard and CraftPlant.

Our diverse team works passionately across various roles, from manufacturing to corporate positions, and many more, united by our purpose: Opening the World to Cannabis Enabled by science and empowered by people, for patients and consumers. We collaborate globally, embrace change with courage, stay agile, and treat everyone with compassion. We live our values daily, making a meaningful impact on patients, communities, and our A-Team.

The Medical Sales Representative is responsible for managing and developing Aurora’s relationships within the medical cannabis channel, including medical clinics and other medical stakeholders such as healthcare practitioners, patient educators, and veteran support organizations. The role serves as the primary point of contact for assigned clinic accounts and supports the growth and sustainability of Aurora’s medical business through relationship management, product education, and clinic engagement.

The position focuses on enabling clinic partners to effectively support patient access to Aurora products by providing education on the company’s product portfolio, facilitating communication on product availability and updates, and supporting clinic level initiatives that contribute to patient acquisition and retention. The Specialist works closely with clinic teams to understand operational workflows, patient demographics, and prescribing practices in order to tailor engagement and support.

This role also gathers and communicates insights from clinics related to patient needs, prescriber sentiment, product performance, and competitive activity. These insights support internal stakeholders in informing commercial planning, forecasting, and product strategy. The Medical Sales Representative contributes to the consistent execution of Aurora’s patient first approach within the medical channel and supports alignment between clinic partners and Aurora’s medical and commercial objectives. Interesting? Here’s a little more…

As the Medical Sales Representative you will provide:

Clinic Relationship Management and Growth

• Serve as the primary day to day contact for assigned medical clinics and medical channel partners.
• Build and maintain trusted relationships with clinic leadership, physicians, nurse practitioners, care coordinators, patient educators, and administrative staff.
• Understand clinic workflows, patient demographics, and operational challenges to tailor engagement strategies.
• Maintain regular touchpoints with clinics through scheduled visits, virtual meetings, and ongoing communication.
• Support clinic partners in achieving mutual growth objectives aligned with Aurora’s commercial strategy.
• Identify opportunities to expand Aurora’s presence within existing clinic networks.
  
  

Patient Acquisition and Retention

• Drive clinic level patient acquisition through educational engagement, targeted outreach, and collaboration with clinic teams.
• Support clinic staff in onboarding patients to Aurora’s medical platform and ensuring smooth patient access to products.
• Reinforce patient retention through:
  • Product reliability and supply consistency
  • Veteran and patient support programs
  • Service excellence and timely communication
  • Ongoing education for clinic staff and patients
• Collaborate with clinics to identify and address barriers to patient enrollment or continued therapy.

Product Expertise and Clinical Education

• Serve as a subject matter expert on Aurora’s medical cannabis product portfolio.
• Deliver educational sessions to clinics and healthcare practitioners covering:
  • Product formulations and formats
  • Strain characteristics and therapeutic positioning
  • Dosing considerations and patient use cases
  • Product innovation and pipeline updates
• Ensure clinic teams understand Aurora’s product differentiators, supply stability, and patient support resources.
• Support the delivery of webinars, in-clinic training sessions, and educational events.

Market Intelligence and Strategic Feedback

• Gather and analyze clinic level insights including:
  • Prescriber and educator sentiment
  • Patient feedback and treatment trends
  • Competitive activity
  • Pricing dynamics
  • Product opportunities and gaps
• Provide structured feedback to internal stakeholders including Commercial, Medical Affairs, Marketing, and Product teams.
• Contribute insights that inform forecasting, annual operating plan development, and product innovation.

Event and Community Engagement

• Represent Aurora at clinic events, educational seminars, conferences, and community initiatives.
• Support partnerships with veteran organizations, patient advocacy groups, and healthcare associations.
• Assist clinics with patient education events and outreach programs.

Operational Support and Issue Resolution

• Address basic clinic operational concerns related to ordering, product availability, and patient access.
• Escalate complex operational or patient issues to appropriate internal teams.
• Ensure clinics receive timely updates regarding:
  • Product availability and supply changes
  • New product launches
  • Policy updates and service enhancements
• Maintain accurate records of clinic interactions and activities within Aurora’s CRM system.

You would be the best fit for this role if you have…

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or a related field preferred.
• Equivalent combination of education and relevant experience may be considered.
• 3 to 5 years of experience in field sales, healthcare sales, pharmaceutical sales, clinic account management, or a patient facing commercial role.
• Demonstrated success building relationships within clinical, healthcare, or regulated environments.
• Experience delivering educational presentations or product training to healthcare professionals or clinic staff preferred.
• Experience working with CRM platforms and managing a defined sales territory.
• Experience in the cannabis, pharmaceutical, medical device, or healthcare industry is considered an asset.
• Valid driver’s license is required

Bonus points if you have…

• Knowledge of the medical cannabis industry, regulatory environment, and patient access pathways.
• Understanding of clinical environments and healthcare provider workflows.
• Knowledge of pharmaceutical or healthcare sales principles and account management practices.
• Familiarity with patient education strategies and therapeutic product positioning.
• Strong relationship building and stakeholder management skills.
• Excellent verbal and written communication skills with the ability to engage healthcare professionals and clinic staff.
• Effective presentation and educational training delivery skills.
• Strong organizational and territory management abilities.
• Ability to analyze sales and clinic performance data to identify growth opportunities.
• Problem solving and issue resolution skills in a field-based environment.
• Proficiency with CRM systems and Microsoft Office applications.
• Ability to influence and build credibility with healthcare professionals and clinic leadership.
• Ability to translate complex product information into practical guidance for clinic teams.
• Ability to manage multiple accounts and priorities within a defined territory.
• Ability to work independently while collaborating with cross functional teams.
• Ability to gather insights and translate them into actionable commercial recommendations.
• Ability to travel frequently and represent Aurora professionally in the field

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!

• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.

• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

Next steps
Apply today by submitting your resume through our website. Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and not an AI software/system. The we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity, Equity, Inclusion, Belonging and Accessibility

At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic.

We value the unique skills and experience each person brings to Aurora and are committed to creating and maintaining an accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Human Resources team know by contacting us at hr.services@auroramj.com

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