Job Description

Matrix Providers is hiring a Medical Records Technician - Emergency Room to join our team of talented professionals who provide health care services to our Military Service Members and their families in Fort Belvoir, Virginia

• Employment Status: Fulltime
• Compensation: This is an hourly position.
• Schedule: Mid day/ Evening ONLY
• Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
  • Accrued Paid Time Off (PTO)
  • Paid Holidays (Outlined in Handbook)
  • 401(k) Plan

The Medical Records Technician Emergency Room must have and meet the following:

• Degree/Education High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
• Experience Must have a minimum of one-year professional experience within the preceding three years working as a General Clerk.
• Equivalency Determination Request The Contractor may or may not request an equivalency determination as a substitute for education requirements on this labor category.
• Certifications Certifications shall be maintained in a current status at all times while performing services under this contract. If at any time during the contract, a contract provider does not renew any of the required certifications prior to the expiration date; they will not be allowed to work. The expense of all certification requirements shall be borne by the contract employee. Shall have and maintain current certification in Basic Life Support (BLS), Certificated through the American Heart Association/American Red Cross.
• Legal Authorization to Work in the United States The contract worker performing under this contract must be a U.S. Citizen.

Medical Records Technician Emergency Room Core Job Duties:

• Performs receptionist, recordkeeping/registration (via MS Access Application, and MHS Genesis) and all clerical duties related to patient treatment in the ED service, responsible for patient hand off; enters patient information and prepares hard copies of retrievable data.
• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Possess a working knowledge of an Automated Computer System and needs basic knowledge of Military Health Care System.
• Proficient in Microsoft Word, Excel and Power Point.

Mandatory knowledge and skills:

• Should have BLS certified or have Heart saver equivalent.
• Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems, to perform a substantial range of medical record maintenance support. Shall have experience and efficiency in word processing and data entry.
• Shall have experience in interpreting medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements.
• Shall have the ability to understand, analyze, and interpret medical information.
• Shall have experience in data collection techniques and medical data collection codes.
• Shall have experience in verifying data and correcting errors.
• Shall have experience in working with patient medical records.
• Shall have experience in gathering data, compiling information, and preparing reports.
• Shall be able to read, write, speak, and understand English well enough to effectively communicate with customers.
• Shall be knowledgeable of equipment and supply terminology and skill sufficient to identify and use necessary equipment and supplies properly.
• Be a U.S. citizen

Duties:

• Customer service is paramount to this position. MRT’s are expected to greet all patients and visitors with the utmost dignity and respect, maintaining professionalism throughout any interactions.
• Maintain the security of patient medical data per HIPAA regulatory guidelines.
• Rotate through all three areas (front registration desk, rear work area, and mobile WOW) weekly. For example, if a MRT works 5 days of the week at a minimum they should work one day at the front registration desk, one day at the rear work area, and one day on the mobile WOW.
• Manually sign in and out of the Emergency Department to document work hours performed.
• MRTs will ensure they have all the supplies needed at the beginning of their shift to perform their job. If supplies are needed, they will notify the department’s supply tech or leadership before the start of their shift, or as soon as the shortage is identified.
• MRTs will ensure all equipment they use is functioning properly, log equipment not working on the department’s LENS board and notify the Charge Nurse and department leadership of inoperable or malfunctioning critical equipment and systems as soon as its discovered.
• Check the “724 Downtime Viewer” to ensure information is up to date per departmental policy. If not, immediately notify the Charge Nurse.
• Be familiar with all hospital and department policies regarding the various code scenarios. Be prepared to support patient administration and registration needs, particularly in the event of a mass casualty scenario.
• Be familiar with hospital and departmental policy regarding registration of trauma and “unknown patients” (i.e. patients unable to communicate or presenting without identification). Be capable of immediately carrying out registration of these patients.
• Attend command orientation. Orientations include but are not limited to initial training requirements (e.g. fire, safety, infection control and family advocacy) and information technology systems. The Government reserves the right to adjust orientation schedules to meet mission and workload requirements.
• Complete all mandatory hospital training per the prescribed due date.
• Assist with the collection and presentation of departmental data as requested by department leadership.
• Assist in investigating and correcting administrative errors precluding proper coding and billing.
• Assist with training new MRTs.
• Be capable of, and carryout, work rotations through all three major functional areas as listed below as needed and directed by departmental leadership.
• Participate in various departmental and command meetings as an ED customer service and patient registration subject matter expert, helping identify opportunities to improve the care delivered and recommend corrective action when problems exist.
• Participate in clinical staff quality assurance functions and clinic Performance Improvement/Risk Management Programs as prescribed by the Commander.

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