Job Description

At Premier Pain Solutions, we are proud of our collaborative culture where every team member plays a vital role in patient journeys. With cutting-edge technology, forward-thinking treatment methods, and a strong commitment to quality care, we’re a recognized leader in pain management — and we’re growing fast!

About Us:

• The Medical Records Clerk/Receptionist is responsible for managing medical records, performing receptionist duties, and providing administrative support to the Personal Injury department. This role requires attention to detail, excellent communication skills, and the ability to maintain confidentiality.

Key Responsibilities:

• Manage and maintain accurate and up-to-date medical records, ensuring compliance with regulatory requirements
• Answer phone calls, respond to inquiries, and direct calls to appropriate personnel
• Schedule appointments, manage calendars, and coordinate meetings as needed
• Perform data entry, filing, and retrieval of medical records, ensuring accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines
• Provide administrative support to the Personal Injury department, including preparing documents, reports, and correspondence
• Collaborate with healthcare professionals, administrative staff, and other departments to ensure seamless operations
• Respond to requests for medical records from authorized personnel, ensuring adherence to privacy policies and procedures
• Request medical records from healthcare providers, tracking and documenting requests accurately
• Process medical record requests with affidavits from case managers, managing payment processing for medical bill and record requests
• Utilize electronic systems to track and document payment transactions accurately

Requirements

• High school diploma or equivalent required; post-secondary education in health information management or a related field preferred
• Experience in medical records management and receptionist duties
• Strong organizational, communication, and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in electronic health records (EHRs) and medical records management software
• Strong attention to detail and accuracy