Job Description

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of Medical Records Specialist within our Operations department.

At Summus our teammates are part of a high-performing, mission-driven team grounded in our core values of authenticity, excellence, accountability, and of service. We power doctor-led specialty expertise and clinical navigation programs that help people make better health decisions at critical moments and deliver meaningful impact for members, employers, and health plans.

At Summus, you’ll work alongside thoughtful, driven humans who hold a high bar for themselves and each other. We care deeply about outcomes, act with integrity, and show up every day in service of those we support. If you’re excited to do meaningful work, grow with a strong team, and help transform how healthcare is experienced, you’ll feel right at home here.

Ready to revolutionize clinical navigation and drive transformative change in healthcare?

Apply today and become part of our passionate team, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise - anytime, anywhere.

Our Remote Second Opinion team is seeking a Medical Records Specialist with a background in healthcare and client service who has a passion for helping families throughout their healthcare journeys. As a Medical Records Specialist, you will help drive the expansion of a transformational way to access expertise in medicine globally by working directly with our members to help them make better medical decisions through virtual Expert Consultations and Remote Second Opinions. We operate in a fast-paced, results-oriented environment. Flexibility and exceptional organizational and communication skills are essential to thrive in this role.

In this role you will:

• Collect and organize medical records for member families seeking virtual Expert Consultations and Remote Second Opinions
• Work to create efficiencies in the medical records collection process
• Demonstrate excellence in client service, written and oral communication, project management, and problem solving
• Collaborate with colleagues on the Remote Second Opinion, Member Experience, and Clinical Operations teams to create the best experience possible for our members

Responsibilities

• Can-do attitude! Go above and beyond to obtain medical records in a timely manner
• Accountability for the collection and organization of medical records
• Demonstrate attention to detail, identifying any missing records that are required for Expert Consultations or Remote Second Opinions
• Comfort and experience communicating with medical offices, hospitals, and laboratories by phone, email, and fax
• Train other Medical Records Specialists as needed
• Maintain the confidentiality of personal health information
• Fluency with our proprietary platform and other platforms as needed
• Demonstrate empathy, kindness, and understanding in all interactions

Requirements

• Bachelor’s degree with 2+ years of experience in medical collection strongly preferred; 7+ years of experience in medical records collection will be considered in lieu of Bachelor’s degree
• Passion for making patient-centric, innovative healthcare accessible
• Ability to balance competing priorities
• Experience reviewing high volume, complex medical records
• Comfort dealing with sensitive topics
• Proficiency with multiple technology platforms
• Self-motivated and ability to work responsibly, both independently and collaboratively as needs warrant in a fast-paced environment
• Impeccable attention to detail and strong problem-solving skills
• Ability and initiative to handle increasing responsibility over time
• Receptive to close coaching and feedback

If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.

Benefits

• Medical, dental, and vision insurance for you and your dependents
• 401(k) with company match (Traditional & Roth)
• Company-paid life, AD&D, and disability coverage
• Optional supplemental life insurance
• FSA and HSA options
• Paid parental leave for all caregivers
• Complimentary access to the Summus platform for you and your loved ones
• Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off
• Flexible, team-first culture with remote or hybrid work depending on role

At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply.

Salary range is $25.00 - $31.00/per hour plus bonus target depending on experience