Job Description

Reno Orthopedic Center wants you to join the team as a Medical Records Specialist! We are seeking an enthusiastic and dedicated team member to be responsible for compiling, verifying, and completing medical records requests and disability forms. at our Main 555 N Arlington Ave location.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

This role is responsible for managing and processing disability forms and medical records requests in a timely, HIPAA-compliant manner, ensuring accuracy and completeness. It serves as a central point of coordination between patients, physicians, attorneys, and external partners, supporting communication and legal or administrative needs. Responsibilities also include invoicing and fee collection while maintaining detailed documentation within the electronic medical record system. Additionally, the role supports document control by scanning, indexing, and auditing patient records to ensure quality and compliance.

A Day in the Life

• Complete and document patient disability forms on behalf of the physicians within 5 days of receipt.
• Process and log medical records requests from various sources (e.g. attorneys, insurance companies, patients) according to HIPAA regulations within 5 days of receipt.
• Invoice and collect fees associated with disability forms and records requests.
• Communicate effectively via phone with patients and document information in patients’ electronic charts;
• Communicate as needed with patients, physicians, and staff.
• Coordinate with external entities, including medical records companies, to complete medical records and disability forms requests as needed.
• Coordinate with attorney’s offices as needed for depositions and other legal requirements.

Document Control

• Scan documents/records into OnBase and index/file into our electronic medical records system;
• Audit patient records for completion and follow up on errors as needed.

Requirements

• Certifications/Education
• High School Diploma/GED;
• Experience:
• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Reviewing work and checking for errors to ensure accuracy;
• Using computer systems and applications, including entering data and typing.

Preferred Qualifications - How can you set yourself apart from other applicants?

• Two years of related experience, or equivalent combination of education and experience in a medical setting;
• Experience using Epic (electronic medical record system);
• Knowledge of medical terminology.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

- Mandy Metcalf, ROC Team Member