Job Description

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Medical Records Specialist to join our award-winning team.

Key Responsibilities

• Process unsigned orders and 485s.
• Index signed orders and 485s, including verifying the physician’s signature and date stamp.
• Ensure all documents are scanned, attached, and indexed within 24 hours of receipt.
• Initiate the escalation process for all orders aging more than 14 days.
• Manage orders through the physician portal.
• Manage incoming faxes and re-route them to the appropriate teams as necessary.
• Maintain accurate and up-to-date physician profile data.
• Verify physicians’ PECOS enrollment prior to adding them into the electronic medical record.
• Utilize appropriate systems to contact physician offices for follow-up.
• Communicate professionally with all departments to resolve outstanding orders.
• Provide weekly reports for review.
• Process medical records requests promptly and in accordance with Pinnacle Home Care procedures.
• Meet productivity goals as assigned by management.
• Responds to all inquiries with a resolution to concerns and or discrepancies in a timely manner.
• Assists in the training of all new medical records team members.
• Comply with HIPAA regulations on all accounts.
• Follows Pinnacle Home Cares' Attendance Policy.
• Other duties as assigned by management.

Qualifications/Skills

• Proven experience as a Medical Records associate.
• Advanced typing, computer skills and possess the ability to multitask across multiple platforms while keeping the integrity of the data.
• Excel experience to include basic data presentation and pivot tables.
• Ability to remain productive when faced with high workloads and deadlines.
• Able to follow detailed directions and respectfully request clarification when needed.
• Identifying needs and opportunities and presenting them to the supervisor with recommended solutions.
• Working independently with minimal supervision.
• Preparing and analyzing appropriate reports and other business correspondence.
• Maintaining a positive outlook at all times.
• Communicating in a clear, precise, and hospitable manner while fostering healthy two-way communication.
• Addressing customer concerns in a courteous and timely manner.
• Strong organizational and time management skills.
• Use of relevant computer systems and a desire to learn and grow with system changes.

• Minimum 6 months of medical records experience in a clinic, hospital, or home health setting.

• Must possess a high school diploma or equivalent.

• Must have previous experience working with an EMR system.

Why Choose Pinnacle?

• Growth & Stability Over two decades as Florida’s largest home health agency.
• Competitive Benefits & Perks Including an employee referral program where you can earn rewards.

• Recognized Excellence Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!