Job Description

This Release of Information Clerk Full-time opportunity will work Tuesday - Friday, 8a - 4:30p.

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

The Release of Information Clerk is responsible for controlling the release of protected medical information from patient medical records in accordance with regulatory requirements, hospital policies and procedures, federal and state statutes. Must handle multiple tasks in a fast-paced environment in order to meet customer needs in a timely manner. Interacts daily with other departments, physicians and other office staff, patients, attorneys, and insurance companies.

Example of Essential Functions:

• Retrieval and pickup of daily mail
• Enters completed authorizations into the vendor’s electronic tracking system
• Processes fax requests for continuing care and patient walk in requests
• Scans and indexes completed authorizations and documents into the electronic health record system.
• Review of subpoenas and legal requests delivered to the department
• Prioritizes tasks to ensure deadlines are met.
• Serves as backup for Custodian of Records as it pertains to court appearances
• Assists customers with patient portal and patient proxy access.

Required Knowledge, Skills and Abilities:

• Working knowledge of computer keyboard and typing ability
• Good organizational skills with attention to detail.
• Ability to alphabetize names and sequence numbers.
• Ability to use computer terminal for prolonged periods.
• Ability to work in an environment that is conducive to frequent distractions and interruptions.
• Ability to work under time constraints.
• Good public relations, customer service, and communication skills.
• Excellent phone etiquette.
• Good judgment when dealing with others.
• Good decision-making and problem-solving skills.

Minimum Education, Training, and Experience Required:

• High School diploma or GED with emphasis on basic clerical training which includes computer skills, basic filing and fundamental knowledge of office procedures. An Associate’s Degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology or related field is preferred.
• Medical terminology preferred; working knowledge of computer keyboard and typing ability required.
• Minimum of two years’ experience in office setting required, healthcare setting preferred.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

_XPerformance of job does not require patient contact

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

A. Bloodborne Pathogens Exposure Risk: Category C – NO exposure to blood or body fluids.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $17.51 - $22.66