Job Description

Location: Hybrid (Remote & Kennewick, WA)

Compensation: $20/hr - $21/hr

Schedule: Monday-Friday, up to 28 hrs/Week

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Medical Records Clerk to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

Benefits:

At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current part time benefits include:

• Paid time off and paid holidays

Purpose of the Position:

The Medical Records Clerk ensures compliance with all medical record information while maintaining quality, accuracy, accessibility, and security in both paper and electronic filing systems.

Job Duties & Responsibilities:

The following functions have been determined by Ideal Option to be essential to the successful performance of this position which includes but is not limited to:

• Reviews all incoming Release of Information forms and verifies all elements are completed.
• Responds to requests for medical records; processes letters of compliance and reports; answers and directs telephone calls for the Medical Records Department.
• Maintains communication and uploads requests to third party processing vendors.
• Processes records for insurance and billing claims.
• Answers calls from clinic staff pertaining to medical records.
• Keeps direct supervisor informed of problems or issues, monitors supplies needed; performs other duties as assigned.
• Complies with Federal law, HIPAA and 42 CFR Part 2 regulations, in addition to company policies and procedures to maintain the privacy and integrity of protected health information.
• Explains the law and our privacy policy to individuals as needed.
• Maintains appropriate documentation of access to all medical records.
• Other projects and duties as assigned.

Requirements

Knowledge, Skills, & Abilities:

• Effective written and verbal communication skills.
• Proficiency using Microsoft Office Suite and Internet.
• Ability to learn quickly.
• Ability to work independently

Education:

Required:

• High School Diploma or GED.

Experience:

Required:

• A minimum of one-year experience in a medical office setting.
• A minimum of one-year experience with processing medical records requests

Preferred:

• Experience processing medical record requests for outpatient SUD treatment programs and knowledge of 42 CFR Part 2.

Physical Demands:

• General office environment: This position is remote.
• Periods of stress may occur.
• Activities require a significant amount of sitting at work desks and in front of a computer monitor.

Travel Requirements: None

This job description is intended to convey information essential to understanding the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

We’re Committed to Inclusion and Equal Opportunity

Ideal Option is an Equal Opportunity Employer. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee’s race, color, religion, sex, gender identity or expression, marital status, national origin, age, sexual orientation, veteran status, the presence of any mental, sensory or physical handicap, or any other characteristic protected by law.