Job Description

Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? If so, Albany ENT & Allergy Services is looking for you!

The medical records clerk is responsible for the fulfillment of all medical record requests. Requests are to be completed in a timely fashion, recorded in the patient’s chart and payments collected if appropriate.

After the training period, the Medical Records Clerk may have the opportunity to work on a hybrid work schedule.

Duties & Responsibilities:

• Prepares and sends documents responsive to physician, patient, and attorney requests for medical records.
• Answers the phone, documents record requests and ensures patient concerns are addressed by the correct member of the team.
• Prepare and organize medical records to ensure they are complete and accurate prior to new patient appointments.
• Responds to daily tasks from the providers requesting patient medical records and contacts outside offices to obtain these records.
• Processes office notes for assigned provider(s).
• Imports videostrobe reports and photos into the patient’s chart.
• Assists with patient referrals, importing consult notes, and testing results.
• Assists with IT Help Desk requests for patients and staff.
• Provides excellent customer service, with a positive attitude and maintains good public relations.

Requirements

• High school diploma or equivalent
• Administrative experience in a healthcare setting preferred; experience with NextGen a plus
• Must be detail oriented and able to organize time and prioritize numerous duties within deadlines.
• Requires the ability to deal with changes in schedule and occasional interruptions.
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.

Compensation: The compensation range for this position is $18.00 to $21.00. Actual compensation within that range will be dependent upon the individual’s skills, education, experience, and qualifications.

Albany ENT & Allergy Services is proud to have been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025. Albany ENT offers a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.

If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!