Job Description

Support patients receiving care within a military healthcare environment by maintaining accurate medical records and providing responsive administrative support to patients and clinical teams.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

As a Medical Records Clerk, you'll maintain the accurate, timely patient information that clinicians rely on to coordinate care. Working onsite within a military healthcare environment, you'll manage paper and electronic records, assist patients and visitors, route clinical messages, and provide day-to-day administrative support.

Employment Type: Full-Time

Compensation:

• $20.48–$22.75 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Work Arrangement: Onsite in Tampa, Florida

Schedule: Monday–Friday between 7:00 a.m. and 4:30 p.m. Assigned schedules consist of eight working hours and a 60-minute unpaid meal break, totaling 40 hours per week.

Key Responsibilities

• Initiate, maintain, retrieve, distribute, and process patient medical records for appropriate retention or retirement.
• File patient-care documentation in the official medical record and locate or request missing treatment information.
• Manage front-desk interactions by greeting patients and visitors, answering the main telephone line, directing calls, and taking messages.
• Electronically route telephone consultation messages to primary care managers and clinic nurses using established systems and clinic guidelines.
• Prepare medical-record statistics and reports and participate in record reviews supporting quality assurance activities.
• Use computers, electronic health record systems, copiers, printers, fax machines, and telephone systems to support medical-record operations.

Qualifications

Requirements

• High school diploma or General Educational Development (GED) equivalency.
• Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification.
• 6+ months of medical office scheduling experience.
• 1+ year of experience handling patient records in a healthcare setting, including use of electronic health records or medical office software.
• Experience performing related administrative duties in a medical clinic or medical office.
• Familiarity with medical terminology and Health Insurance Portability and Accountability Act (HIPAA) requirements.
• U.S. citizenship required due to contract requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.