Job Description

Job Location Klickitat Valley Health - GOLDENDALE, WA 98620 Position Type Full Time 40 hours/wk Salary Range $19.56 - $23.85 Hourly

Job Shift Days

Klickitat Valley Health is seeking a Medical Records Clerk to join our Health Information Management (HIM) team. In this vital role, you’ll help ensure patient medical records are accurately organized, maintained, and available to support high-quality care across our organization.

The Medical Records Clerk works collaboratively with departments throughout the hospital and clinics, handling protected health information with care, discretion, and integrity. If you enjoy structured work, take pride in accuracy, and value confidentiality in a healthcare setting, this is a great opportunity to make a meaningful impact behind the scenes.

GENERAL SUMMARY

The Medical Records Clerk performs clerical support functions for the Health Information Management (HIM) department necessary to develop, organize, file, maintain, and retrieve patient medical records; assign and record new record numbers; verify existing record numbers; deliver records, etc. The Medical Records Clerk works collaboratively with all departments to use patient records, which are Protected Health Information (PHI) and may be viewed or released only on a need-to-know basis.

Full-time benefits include medical, vision, dental, and prescription drug coverage, as well as HSA/FSA, life insurance, long-term disability, retirement, and generous Paid Time Off.

Qualifications

Minimum Education, Training & Experience (includes licenses or certifications):

Safety Sensitive per WA SB5123: No

Education:

• High school Diploma or equivalent
• Basic office skills training with a computer, copier, fax, and filing system preferred.

Experience:

• At least one (1) year of healthcare experience in a hospital or clinic environment preferred.

Skills/Knowledge/Abilities:

• Requires critical thinking skills, good judgment, and the ability to work with regular supervision.
• Ability to maintain strict confidentiality of PHI at all times and use discretion in determining who should have access to patient information.
• Keen attention to detail and a high degree of accuracy are imperative for handling medical records.
• Deliver excellent customer service to internal and external customers.
• Ability to consistently meet quality and accuracy standards; maintain focus and productivity requirements.
• Prioritization, time management, and organizational skills, with the ability to multitask and be flexible as to the needs of the department.
• Good communication skills, both oral and written.
• Knowledge of basic medical terminology is desirable.
• Ability to read, write, speak, and understand English.
• Experience with using everyday tools (e.g., email, data retrieval, voicemail, and internet/intranet).
• Basic typing skills.

ESSENTIAL FUNCTION / RESPONSIBILITIES:

• Gathers patient information by collecting demographic information from a variety of sources; interacts with hospital registration, physicians/providers (clinic or hospital) for information verification; retrieves information as needed.
• Resolves medical record discrepancies by collecting and analyzing information; communicates with supervisor regarding any deficiencies.
• Retrieves medical records from Surgery and the ER department, as well as charts, scans, and analyses per chart procedures.
• Compiles medical records by reviewing information; notifies physician/providers of record deficiencies; tracks outstanding records; notifies supervisor of any concerns related to the patient record or of the need for physician/provider involvement/chart completion.
• Maintains medical record information system by following hospital policy and procedure established by the HIM department; files, purges, or stores records as needed.
• Provides medical record information by answering questions and responding to requests for PHI information from patients, hospital staff, physicians/providers, law firms, insurance companies, governmental agencies, etc.
• Maintains patient confidence and protects hospital reputation by complying with all regulatory requirements and following PHI release-of-information protocols.
• Maintains work area in a safe, clean, and organized manner.
• Performs other related duties as assigned.