This is a remote position.

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  Ensuring excellent customer service internally and/or externally.
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  Generates required program reports or documentation accurately and on time.
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  Actively participates in the development of departmental procedures and process documentation.
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  Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action.
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  Proactively identifies opportunities for process improvement.
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  Assists in the planning and/or execution of special projects.
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  Ensures the protection of sensitive information.
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  Resolves technical and subject matter issues.
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  Collaborating with others to identify and resolve issues or process improvements.
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  Acts as a liaison within the group and throughout the organization to meet client needs and coordinate service delivery.
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  Adhering to standard operating procedures (SOP’s).
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  Assisting with the creation, documentation, and implementation of departmental procedures.
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  Participating in meetings and being a dependable resource on assigned projects.
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  Assists management with escalations when applicable.
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  Assists with training.
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  Effectively escalates issues and acts as first point of escalation for Associate I.

Requirements

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  Bachelor’s Degree in relevant field or 1-3 years equivalent work experience.
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  3 plus years of experience working in specialized area related to this role.
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  Demonstrates outstanding internal and external client service skills.
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  Excellent written and verbal communication skills.
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  Effective problem-solving ability.
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  Able to adapt to the constantly changing environment.
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  Accustomed to successfully meeting critical deadlines.
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  Must be able to work both independently and as part of a team.
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  Must be proficient in Microsoft Office Suite.

Benefits