Job Description

The Toledo Clinic's Dermatology Department (Nahhas Dermatology) is seeking a full-time Receptionist/Administrative Assistant to provide front office support in a busy medical office. This position will be scheduled Monday - Thursday (7:00am - 4:30pm). Previous experience in a medical office, preferably Dermatology, is preferred.

General Summary

Provides friendly, professional support to patients while managing scheduling, phones, check in/check out, and general administrative duties. Assists with skincare product sales and maintains an organized, welcoming office environment.

Works under the supervision of the Office Manager.

Essential Duties & Responsibilities

• Consistently arrives at work on time and adheres to regular work schedule.
• Greet patients warmly and professionally and creates a welcoming experience.
• Checks patients in and out accurately and efficiently.
• Answer incoming calls, route messages, and assist with general patient questions.
• Schedule, confirm, reschedule, and cancel medical and cosmetic appointments.
• Verify patient demographic and insurance information.
• Collect copays, balances, cosmetic payments, and other patient payments.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist patients with forms, portal access, and general practice information.
• Communicate professionally with patients both in person and by phone.
• Serve as a knowledgeable resource for the practice's professional skincare products.
• Proactively engage patients regarding skincare products and current promotions.
• Assists the Office Manager and Providers with day-to-day administrative needs.
• Scan, upload, organize, and maintain patient documents and records.
• Monitor incoming faxes, correspondence, and administrative requests.
• Maintain an organized and professional reception and waiting area.
• Assist with office and retail supply inventory.
• Perform additional clerical and administrative duties as needed.
• Work collaboratively with clinical staff to maintain efficient patient flow.

Other Essential Duties May Include but Are Not Limited To

• Other duties as assigned.

Knowledge, Skills & Abilities Required

Required:

• Consistently arrives at work in appropriate/professional attire.
• Completes all tasks within established time frame.
• Adheres to all clinic policies and procedures.
• Strong interpersonal and customer service skills.
• Professional and polished communication style.
• Comfortable discussing and selling skincare products.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy medical office environment.
• Comfortable using computers, electronic health records, scheduling systems, and point-of-sale systems.
• Dependable, punctual, and able to work effectively as part of a small team.
• Excellent communication, phone, and organizational skills required.
• Computer skills helpful.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Demonstrates adaptability to expanded roles.

Education:

• HS diploma or GED.

Preferred:

• Previous medical office, dermatology, aesthetics, retail, or customer service experience preferred