Job Description

Shift:

First Shift (United States of America)

Medical Receptionist - Westroads Clinic

Schedule: Monday - Friday, between 8am and 5pm

Location: Westroads Clinic | Nebraska Medicine Omaha, NE

Westroads Clinic is a rheumatology practice that supports both infusion and outpatient services, with additional dermatology support on Thursdays. Our team values collaboration, flexibility, and providing an exceptional experience for every patient.

Key Responsibilities:

• Greet patients and manage check-in/check-out processes.

• Verify demographics, insurance, and required documentation.

• Schedule, reschedule, and confirm appointments for multiple providers.

• Manage in-baskets, faxes, and patient communications.

• Support pre-registration and other administrative workflows.

• Track missed appointments and assist with follow-up efforts.

• Perform general office duties including scanning, copying, and filing.

• Support clinic operations and assist with additional responsibilities as needed.

What We're Looking For:

• A positive, team-first attitude and strong customer service skills.

• Someone who enjoys working with people and creating a welcoming environment.

• Flexibility and willingness to learn new processes and responsibilities.

• Strong communication and organizational skills.

• Ability to adapt in a fast-paced clinic setting.

• Healthcare experience is helpful but not required; we are willing to train the right candidate.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Medical Receptionist

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Required Qualifications: Medical Receptionist
• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Preferred Qualifications: Medical Receptionist

• High school education or equivalent preferred.

• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.

• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

splaczek@nebraskamed.com