PLEASE READ BEFORE APPLYING:
Athena Health EMR experience is REQUIRED and NON-NEGOTIABLE for this role.
About the Role
We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice.
This role is primarily focused on:
• Handling inbound and outbound patient calls
• Appointment scheduling and rescheduling
• Patient intake coordination
• Front desk administrative support
The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely.
Key Responsibilities
📞 Patient Calls & Communication
• Handle high-volume inbound and outbound patient calls
• Answer patient inquiries professionally
• Follow up regarding appointments, intake forms, and scheduling needs
• Maintain excellent patient experience and professionalism on every call
📅 Appointment Scheduling
• Schedule, confirm, and reschedule patient appointments
• Manage provider calendars efficiently
• Coordinate patient flow and appointment availability
• Send reminders and handle cancellations promptly
🩺 Patient Intake & Administrative Support
• Complete patient intake and onboarding tasks
• Enter and update patient information accurately in Athena Health
• Prepare and organize patient charts
• Document patient interactions appropriately
• Support general medical front desk workflows
Requirements (Non-Negotiable)
✅ Minimum 2+ years experience supporting a U.S.-based medical practice
✅ Hands-on Athena Health EMR experience
✅ Strong English communication and phone skills
✅ Experience handling high call volumes
✅ Strong multitasking and organizational skills
✅ Comfortable working independently in a remote environment
✅ Professional, reliable, and detail-oriented
Preferred Qualifications
• Medical Receptionist or Medical Virtual Assistant experience
• Outpatient clinic experience
• Patient intake and scheduling coordination background
• Familiarity with medical terminology
• Strong customer service experience
Ideal Candidate Traits
• Professional and confident phone presence
• Patient-focused and friendly
• Highly organized and dependable
• Strong attention to detail
• Able to multitask efficiently under pressure
• Proactive and accountable
Hire an Experienced Medical Virtual Assistant with Staffing For Doctors, the trusted partner for 1,000+ healthcare professionals nationwide.
We match your practice with highly trained, HIPAA-compliant virtual medical assistants skilled in billing, scribing, patient coordination, and administrative support.
Our team helps you streamline operations, improve patient experience, and cut overhead costs by up to 70% so you can focus on what matters most: delivering quality care.
