Medical Receptionist, Radiology

Department: Radiology

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

The Department of Radiology offers a comprehensive range of highly sophisticated imaging tests and procedures that are conducted in a welcoming environment that focuses on quality and patient comfort. The diagnostic services are supported by advanced, state-of-the-art technologies like 3T MRI, 640 slice CT, Mammography, Bone density, Nuclear Imaging, Interventional services, general x-rays, etc. The department is dedicated to patient services and imaging excellence through highest professional and technological standards. The department maintains state-of-the-art technology imaging services to provide our physicians and patients with the most accurate, timely and informative results.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• Welcome the patient at the receptions/department, greet them and address their needs.
• Schedule/Reschedule and confirm appointments of procedures for patients coming personally or calling over the telephone.
• Receive payments through cash, credit/Debit cards/cheques from patients for procedures and maintain accurate record on computer via Radiology Information System/Integrated Laboratory Management System (ILMS).
• Print online radiology requests. Call patients from inpatients areas & Emergency Department for procedures and send them back after completion of procedure.
• Receive telephone calls and provide necessary information and/or transfer to concerned person.
• Balance cash with receipts at the end of the day to be sent to finance.
• Perform duties in shifts and provide coverage for colleagues in times of need.
• Manage all cash received during duty hours.
• Abide by the reception policy of the department as well as institutional policy for handling and shortage /excess of cash.
• Maintain all necessary records related to reception operation.
• Any other task assigned by the supervisor or management.

Requirements:

You should have:

• Graduate Degree
• 3-5 years of related work experience preferred.
• Good interpersonal skills
• Ability to handle cash and maintain accounts.
• Good verbal and written communication skills in English and Urdu.
• Good at working with numbers.

Comprehensive employment reference checks will be conducted