Job Description

• Location: Geelong Marketplace Medical Centre
• Hours: Permanent Part-Time (19 hours per week/ 38 hours per fortnight)
• Reporting to: Practice Manager, Geelong Marketplace Medical Centre

About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of high-quality, accessible primary healthcare services across Australia. We are dedicated to supporting our medical practitioners and clinical teams so they can deliver exceptional patient-focused care. By fostering a professional, collaborative, and supportive environment, we ensure our medical centers operate efficiently while maintaining a warm and welcoming atmosphere for the communities we serve.

Position Overview

We are seeking two motivated and friendly Permanent Part-Time Medical Receptionist (38 hours per fortnight) to join our team at Geelong Marketplace Medical Centre. As the first point of contact for our patients, you will play a crucial role in representing our clinic. You will be responsible for providing exceptional customer service, managing appointments, handling inquiries, and supporting our doctors and clinical staff with day-to-day administrative tasks.

Responsibilities

• Patient Care: Greet patients and visitors in a friendly, empathetic, and professional manner.
• Appointment Management: Manage patient appointments efficiently, including scheduling, rescheduling, and cancellations.
• Data Integrity: Verify and update patient information accurately using Best Practice software.
• Communication: Handle incoming phone calls, manage general inquiries, and relay messages to staff promptly and accurately.
• Administration: Support doctors and clinical staff members with routine administration tasks.
• Billing: Process patient billing and payments in strict accordance with business and Medicare guidelines.
• Compliance & Privacy: Maintain accurate, secure patient records in full compliance with healthcare privacy regulations.
• Conflict Resolution: Resolve patient concerns effectively while maintaining a high standard of customer service.

Selection Criteria

• Experience: Previous experience in a medical administration or fast-paced customer service role is highly preferred.
• Software Skills: Proficiency in Microsoft Office Suite and Best Practice clinical software is highly advantageous.
• Communication: Excellent verbal and written communication skills with strong interpersonal capabilities.
• Organization: Strong organizational and time management skills, with the ability to multitask under pressure.
• Availability: Flexibility to work a variety of days and times to meet the permanent 24-hour weekly schedule.

If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!